---
title: Self-Serve Kiosk
description: Xola's Kiosk app enhances guest experiences by allowing self-service check-ins, digital waiver signing, and walk-up bookings. Compatible with iOS and Android devices, it reduces wait times and streamlines on-site operations.
---

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# Self-Serve Kiosk

## Empower Guests with Self-Service Check-In, Waivers, and Walk-Up Reservations in Your Lobby

**Xola's Kiosk app** is a **guest-facing** solution that allows your guests to **sign [Xola Waivers](https://support.xola.com/xola-waivers?hsLang=en)** and **check in** for their **reservations**, streamlining your **front desk operations** and enhancing the **guest experience** right from the start. Featuring **self-service capabilities** on a tablet, guests can easily **manage their reservations**, **sign important documents**, and **check in** without needing to wait for staff assistance. This frees up your team to focus on **high-value tasks** and helps reduce **bottlenecks** during busy periods.

The Kiosk also integrates with the [Stripe M2 Reader](https://support.xola.com/stripe-reader-m2-mobile-hardware-setup?hsLang=en) for **secure credit card processing**, transforming it into a powerful **reservation** **station**. This lets **walk-in guests** conveniently make their own **reservations**, select **experiences**, and complete **payments** directly in your lobby. This seamless **self-service** approach enables you to accommodate **last-minute reservations**, **capture more revenue**, and offer guests **real-time access** to your live availability—even outside of normal staffing hours.

Setup is both **simple** and **flexible**: compatible with **Apple iPads (iOS 11 or newer)** and **Android devices (10+)**, the Kiosk fits the hardware you already have or can easily acquire. It’s a true **end-to-end self-service solution**—letting guests manage their journey from **arrival to check-out**, while you benefit from improved **efficiency**, less **manual work**, and happier, more **independent customers**.

**User Access:** **Administrator, Reservationist Lite** or **Reservationist** roles have access to Self Service Kiosk.

To **grant access** to users, [click here](https://seller.xola.app/settings/users).

---

**What's covered in this article:**

- [How to set up Kiosk](https://support.xola.com/self-serve-kiosk#setup)
- [Sign Waiver](https://support.xola.com/self-serve-kiosk#waivers)
- [Check In](https://support.xola.com/self-serve-kiosk#checkin)
- [Pairing Hardware](https://support.xola.com/self-serve-kiosk#hardware)
- [Make a Reservation](https://support.xola.com/self-serve-kiosk#booking)

---

### How to set up Kiosk

First, configure your Kiosk settings. Log in to your Xola account and navigate to [Settings \> Kiosk.](https://seller.xola.app/settings/kiosk) To learn more about each setting and how it works, [click here.](https://support.xola.com/xola-settings-#Kiosk)<https://support.xola.com/xola-settings-#Kiosk>

After this, Follow these steps to **set up** the Self-Service Kiosk:

- Go to the Apple App or Google Play store on your iPad or Android Device.
- Search Xola Kiosk, and install the Xola Kiosk App.

[![Untitled design (35)](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(35).png?width=670&height=307&name=Untitled%20design%20(35).png)](https://support.xola.com/hubfs/Untitled%20design%20(35).png?hsLang=en)

- Once installed, open the App.
- Log into your Xola Account.
- Hit **Launch Kiosk**.

 ![Untitled design (41)](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(41).png?width=550&height=733&name=Untitled%20design%20(41).png)

- Based on your [kiosk settings](https://support.xola.com/xola-settings-#Kiosk) you can now see the different functions your customers can do when they see the Kiosk.

When your guests approach the Kiosk, they will be greeted with a few options. 

- Book Now (if you have the [hardware stated above](https://support.xola.com/stripe-reader-m2-mobile-hardware-setup?hsLang=en))
- Sign Waiver
- Check-In

If your iPad locks automatically, your guests might not be able to self serve. To avoid this issue, you can change your iPad to never lock automatically. Go to Settings ![](https://help.apple.com/assets/5E989062094622C539A9FD75/5E989065094622C539A9FD8A/en_US/492fec5aff74dbdef9b526177c3804b4.png) \> Display & Brightness \> Auto-Lock, then set a length of time to 'never'.

### Sign Waiver

If your guest chooses the Sign Waiver Button they will follow these steps:

- Enter Name, Email, Phone Number or last 4 of the booking ID. 
- This will pull up the reservation(s).

The Kiosk may pull up more than one reservation if they have multiple reservations in the system.

- If they need to sign a waiver, they can hit the green **Sign Waiver Now** button.
- The guest will then be presented with the Waiver to fill out and sign. 
- After they sign, they will be given the option to sign another waiver if needed. 
- This will automatically link any signed waivers back to their reservations and will show in your Xola Dashboard on the Roster and in the Purchases Tab.  

[![Untitled design (5)-1](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(5)-1.gif?width=550&height=425&name=Untitled%20design%20(5)-1.gif)](https://support.xola.com/hubfs/Untitled%20design%20(5)-1.gif?hsLang=en)

Keep in mind, Kiosk will only pull up reservations for the present day.

**Note:** The Sign Waiver feature will only work with Xola Waivers. To learn more about how to set up Xola Waivers, please [click here](https://support.xola.com/xola-waivers?hsLang=en). 

If you guest does not have any information about the reservation but still need to sign a waiver, they can follow these steps:

- Click on the **I don't have my booking details** under the search bar. 
- Choose the experience they are attending
- The guest will then be presented with the Waiver to fill out and sign. 
- After they sign, they will be given the option to sign another waiver if needed. 
- This will not automatically link  back to their reservations but you can [manually link the waiver](https://support.xola.com/xola-waivers?hsLang=en#manually) in your Xola Dashboard on the Roster and in the Purchases Tab.  

[![Untitled design (3)-1](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(3)-1.gif?width=550&height=425&name=Untitled%20design%20(3)-1.gif)](https://support.xola.com/hubfs/Untitled%20design%20(3)-1.gif?hsLang=en)

### Checking In

 If your guest chooses the Check In Button, they will follow these steps:

- Enter Name, Email, Phone Number or last 4 of the booking ID. 
- This will pull up the reservation(s).

Kiosk may pull up more than one reservation if they have multiple reservations in the system.

- To check in, they will hit the experience they are there for. 

[![Untitled design (6)-1](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(6)-1.gif?width=550&height=425&name=Untitled%20design%20(6)-1.gif)](https://support.xola.com/hubfs/Untitled%20design%20(6)-1.gif?hsLang=en)

Keep in mind, Kiosk will only pull up reservations for the present day.

### Pairing Payment Hardware 

Any time that you launch the Kiosk App, you need to pair your [Hardware Device](https://support.xola.com/stripe-reader-m2-mobile-hardware-setup?hsLang=en). 

- Power on your Stripe M2 reader.
- Log into the Kiosk App
- After logging in, tap the screen 5 time fast in the top left corner.
- This will bring up a log in screen asking for a pin. 
    - The default pin the first time you log into the settings area is 8675309

- Next, click the **Payment Hardware** button.
- Click the **Bluetooth payment Devices** option.  
    - This will start searching for nearby devices. 
- Under **Available Devices** you will see your hardware device, click **Pair.**
- Once paired, you will see how much battery your device has, and see an **Unpair** button.
- To [make a booking](https://support.xola.com/self-serve-kiosk#booking), click the **Exit** button and then click the blue **Book Now** button on the home screen. 

[![Untitled design (19)](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(19).gif?width=670&height=377&name=Untitled%20design%20(19).gif)](https://support.xola.com/hubfs/Untitled%20design%20(19).gif?hsLang=en)

When clicking on Pair, if the Card Reader needs to update, The Kiosk App will automatically update the reader while pairing.

[![Untitled design (18)](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(18).gif?width=670&height=377&name=Untitled%20design%20(18).gif)](https://support.xola.com/hubfs/Untitled%20design%20(18).gif?hsLang=en)

### Making a Booking

The Kiosk allows your guest to make walkup reservations themself. 

Credit Card is the only method of payment that is accepted by Kiosk.

**Required:**

- [Mobile Compatible](https://shop.xola.com/collections/hardware/products/stripe-reader-m2) card reader
- Account needs to have **EMV enabled** (contact support)

Making a reservation via the Kiosk app is similar to the web checkout experience. 

- From the Kiosk home screen, press the **Book Now** button.
- Select an experience. 
- Select the Date and Time for the activity.
- Select the number of guests.
- Provide the organizer's contact information.
- Collect payment (**credit card only**) to complete the reservation. 

Once the payment is accepted, the guest can click the **Sign Waiver** or **Finish** button to complete the transaction.

[![Untitled design (4)](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(4).gif?width=550&height=425&name=Untitled%20design%20(4).gif)](https://support.xola.com/hubfs/Untitled%20design%20(4).gif?hsLang=en)

 

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