--- title: Stripe BBPOS WisePad 3 (Mobile) Hardware Setup description: This article guides you through pairing and configuring the BBPOS WisePad 3 EMV reader with Xola’s Phone and Kiosk mobile apps via Bluetooth. It covers prerequisites—like installing the EMV app on Xola—step-by-step pairing instructions, and verification of a successful connection so you're ready to process chip or contactless payments. --- [Skip to content](https://support.xola.com/stripe-bbpos-wisepad-3-mobile-hardware-setup#main-content) English Show submenu for translations [![Xola](https://support.xola.com/hubfs/logo.svg)](https://www.xola.com/) - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) Open main navigation Close main navigation - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) - English Show submenu for translations - [Login](https://xola.com/_public/login.html) [Login](https://xola.com/_public/login.html) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.xola.com/?hsLang=en) 2. [Mobile and Hardware](https://support.xola.com/mobile-and-hardware?hsLang=en) 3. [Hardware Setup & Devices](https://support.xola.com/mobile-and-hardware?hsLang=en#hardware-setup-devices) # Stripe BBPOS WisePad 3 (Mobile) Hardware Setup ## Quick mobile setup for the WisePad 3 reader The **BBPOS WisePad™ 3** is a compact, **handheld payment reader** designed for mobile use, making it ideal for **staff on the move**—whether you're checking in guests curbside, at an event kiosk, or in the field. This device features a **built-in display and PIN pad**, allowing customers to **securely enter their PINs** when required. It supports a wide range of **payment types**, including: - **EMV chip & PIN** - **Contactless payments** via **NFC** - **Mobile wallets** like **Apple Pay** and **Google Pay** The **WisePad 3 connects via Bluetooth** to your **mobile point-of-sale system**, such as an iOS or Android device running the **Xola app**, ensuring a **seamless and flexible setup** for environments where mobility is key. By using the **WisePad 3**, you can provide a **secure, professional checkout experience** anywhere your business operates—without being tied to a desk or wired terminal. **User Access:** **Administrator, Reservationist Lite **or** Reservationist **roles can set up credit card readers and process payments using Xola hardware. To **grant access** to users, [click here](https://seller.xola.app/settings/users). **BBPOS WisePad 3 is for Mobile Devices - CA, UK, EU ONLY ** --- **What's covered in this article: ** - [About the BBPOS WisePad 3](https://support.xola.com/stripe-bbpos-wisepad-3-mobile-hardware-setup#about) - [How to Set Up the BBPOS WisePad 3](https://support.xola.com/stripe-bbpos-wisepad-3-mobile-hardware-setup#how-to-set-up) - [Xola Phone App](https://support.xola.com/stripe-bbpos-wisepad-3-mobile-hardware-setup#xola-phone-app) - [Xola Kiosk App](https://support.xola.com/stripe-bbpos-wisepad-3-mobile-hardware-setup#xola-kiosk-app) - [Other Xola Hardware Devices](https://support.xola.com/stripe-bbpos-wisepad-3-mobile-hardware-setup#other) --- ### About the BBPOS WisePad 3 **BBPOS WisePad 3 is for Mobile Devices - CA, UK, EU ONLY ** **![37953516981915](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/37953516981915.png?width=443&height=418&name=37953516981915.png)** - Works with iPhone and iPad and Andriod Devices - **Not compatible with desktop computers!** - Connects via Bluetooth. - Accepts tap and chip payments. - Only able to use with the Xola Phone app and Xola Kiosk app.  - Click to purchase BBPOS WisePad 3 **[here](https://shop.xola.com/collections/hardware/products/bbpos-wisepad-3?country=CA)**. - **All orders are nonrefundable and nonreturnable.** **Note: **This device is currently available for mobile only; read about desktop compatible payment hardware **[here](https://support.xola.com/bbpos-wisepos-e-desktop-hardware-setup?hsLang=en)**. **Need a device for the US? **The [Stripe Reader M2](https://support.xola.com/stripe-reader-m2-mobile-hardware-setup?hsLang=en) is available for the US. --- ### How to Set Up BBPOS WisePad 3 Please make sure you have purchased a BBPOS WisePad 3 before installing the EMV app. The BBPOS WisePad 3 is only available for CA, UK, and EU, and they can be purchased [here](https://shop.xola.com/collections/hardware/products/bbpos-wisepad-3?country=CA).  Ensure the EMV app is installed in your Xola account. To do this: - Navigate to **[Settings \> Apps](https://seller.xola.app/settings/apps) **and scroll through the list of apps until you locate one titled **EMV**.  [![Untitled design (31)](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(31).png?width=670&height=307&name=Untitled%20design%20(31).png)](https://support.xola.com/hubfs/Untitled%20design%20(31).png?hsLang=en) - If the app is not already installed in your Xola account, take these next steps: - Navigate to the **[App Store tab](https://seller.xola.app/apps).** - Locate **EMV**,and select the App Store tile. - Click the green **Install **button. [![Untitled design (32)](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(32).png?width=670&height=307&name=Untitled%20design%20(32).png)](https://support.xola.com/hubfs/Untitled%20design%20(32).png?hsLang=en) --- #### Xola Phone App - Once installed from the Xola App Store, you must also download the current version of the **Xola Phone** app for your mobile device.  ![28680760170139](https://support.xola.com/hs-fs/hubfs/Knowledge%20Base%20Import/28680760170139.png?width=670&height=174&name=28680760170139.png) - When you open the **Xola Phone** app on your mobile device, tap **Accept** when prompted to allow Bluetooth. - Power on the BBPOS WisePad 3. - Once you power the device on you will hear a low chime and **Stripe** will display on the screen. - You are now ready to pair the device. - In the Xola Phone App, go to **Settings**. - Tap **Payment Hardware**. - Under **Payment Device Type**, select **Bluetooth payment device**. - Once the BBPOS WisePad 3 device is discovered, the name of the device will be displayed under the **Nearby Devices** column. - Tap the **Connect** button to the right of the device name. - After your POS device discovers and displays the WisePad 3 reader, verify that the **6-digit code matches** on both devices. - Tap **Confirm** on the WisePad 3. - Tap **Pair** on your mobile device. - A Bluetooth Pairing Request message will appear; select **Pair**.  - A green message on your phone screen confirms the device is successfully connected.   - A **yellow dot will be next to the Settings** icon in the Xola Phone app until standby mode is activated. - Once connected and ready the device status will be indicated by a **green dot next to the Settings** icon on the lower right corner of the app.  If you successfully complete the above steps, you are now ready to take payments. A new payment option will be available when making a purchase in the back office. On the payment screen, ensure the ![28896879651611](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/28896879651611.png?width=81&height=36&name=28896879651611.png) icon is selected as the **Method.** You will have 5 minutes to process a card. If it fails, you can try another card or use a different payment method. All purchases made via your Chip & Pin hardware will be tagged **EMV**. [![Untitled design (1)](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(1).gif?width=670&height=307&name=Untitled%20design%20(1).gif)](https://support.xola.com/hubfs/Untitled%20design%20(1).gif?hsLang=en) --- #### Xola Kiosk App - Once EMV is installed from the Xola App Store, you must also download the current version of the **Xola Kiosk** app for your tablet device. [![Untitled design (35)](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(35).png?width=670&height=307&name=Untitled%20design%20(35).png)](https://support.xola.com/hubfs/Untitled%20design%20(35).png?hsLang=en) - Power on your BBPOS WisePad3.  - Log into your Xola account in the Kiosk App. - After logging in, click the **Configure Payment Hardware** button. - Set the **POS Label** if it is not already set. - Click the **Discover Devices** button. - Click the **Connect** button in line with your device. - Once paired, click the green **Open Checkout** button in line with your device.  [![Untitled design (9)](https://support.xola.com/hs-fs/hubfs/Untitled%20design%20(9).gif?width=670&height=307&name=Untitled%20design%20(9).gif)](https://support.xola.com/hubfs/Untitled%20design%20(9).gif?hsLang=en) **Note:** Any time that you launch the Kiosk App, you need to pair your BBPOS WisePad3.  For more instructions and troubleshooting from Stripe, **[click here](https://support.stripe.com/questions/a-bluetooth-reader-is-encountering-issues-connecting-to-my-point-of-sale-application)**. --- ### Other Xola Hardware Devices Please reference the table below for a breakdown of each Xola card reader's compatibility.  |   | **Supported Countries** | **Device(s)** | **Mobile / Desktop** | **Xola App** | **Connection** | **Price\*\*** | **Where to Purchase** | | --- | --- | --- | --- | --- | --- | --- | --- | | **BBPOS WisePOS E** | US, CA, UK, EU | Desktop Computers/Laptops Tablets | Desktop Only | [Xola via desktop browser](http://seller.xola.app/) Xola Tablet app  | Bluetooth | $349 for BBPOS card reader $49 for the dock | [BBPOS WisePOS E](https://shop.xola.com/collections/hardware/products/bbpos-wisepos-e) [Dock for countertop](https://shop.xola.com/collections/hardware/products/bbpos-wisepos-e-dock) | | **Stripe Reader M2** | US | Phones Tablets | Mobile Only | Xola Phone mobile app Xola Kiosk app | Bluetooth | $99 for Stripe Reader M2 $19 for the dock $12 for the Tablet mount | [Stripe Reader M2](https://shop.xola.com/collections/hardware/products/stripe-reader-m2) [Dock for countertop](https://shop.xola.com/collections/hardware/products/dock-for-stripe-reader-m2) [Mount for Tablets](https://shop.xola.com/collections/hardware/products/mount-for-stripe-reader-m2) | | **BBPOS WisePad 3** | CA, UK, EU | Phones | Mobile Only | Xola Phone mobile app Xola Kiosk app | Bluetooth | $119 for the card reader | [Xola Purchase Link](https://shop.xola.com/collections/hardware/products/bbpos-wisepad-3?country=CA) |   - 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