Stripe BBPOS WisePad 3 (Mobile) Hardware Setup

The BBPOS WisePad 3 is a handheld reader that features a display and PIN pad for use with mobile applications. It supports EMV chip & PIN as well as contactless payments for mobile wallets like Apple Pay and Google Pay. The BBPOS WisePad 3 connects to your point-of-sale application over Bluetooth.

What's covered in this article: 

• About the BBPOS WisePad 3
• How to Set Up the BBPOS WisePad 3
  • Xola Phone App
  • Xola Kiosk App
• Other Xola Hardware Devices

About the BBPOS WisePad 3

BBPOS WisePad 3 is for Mobile Devices - CA, UK, EU ONLY 

• Works with iPhone and iPad and Andriod Devices - Not compatible with desktop computers
• Connects via Bluetooth
• Accepts tap and chip payments
• Only able to use with the Xola Phone app and Xola Kiosk app. 
• Click to purchase BBPOS WisePad 3 here.
• All orders are nonrefundable and nonreturnable.
• Note: This device is currently available for mobile only, read about desktop compatible payment hardware here.
• Need a device for the US? The Stripe Reader M2 is available for the US. 

How to Set Up BBPOS WisePad 3

Please make sure you have purchased a BBPOS WisePad 3 before installing the EMV app. The BBPOS WisePad 3 is only available for CA, UK, and EU, and can be purchased here. 

• Ensure the EMV app is installed in your Xola account. To do this:
  • Navigate to Settings > Apps and scroll through the list of apps until you locate one titled EMV.
  • If the app is not already installed in your Xola account, take these next steps:
    • Navigate to the App Store tab.
    • Locate EMV and select the App Store tile.
    • Click the green Install button.

Xola Phone App:

• Once installed from the Xola App Store, you must also download the current version of the Xola Phone app for your mobile device.
• When you open the Xola Phone app on your mobile device, tap Accept when prompted to allow Bluetooth.
• Power on the BBPOS WisePad 3:
  • Once you power the device on you will hear a low chime and 'Stripe' will display on the screen.

• You are now ready to pair the device
  
  • In the Xola Phone App, go to Settings
  • Tap Payment Hardware
  • Under Payment Device Type, select Bluetooth payment device
    
    • Once the BBPOS WisePad 3 device is discovered, the name of the device will be displayed under the Nearby Devices column.
  • Tap the Connect button to the right of the device name
    • A Bluetooth Pairing Request message will appear; select Pair. 
      • A green message on your phone screen confirms the device is successfully connected.  
• A yellow dot will be next to the Settings icon in the Xola Phone app until standby mode is activated.
• Once connected and ready the device status will be indicated by a green dot next to the Settings icon on the lower right corner of the app. 

If you successfully complete the above steps, you are now ready to take payments. A new payment option will be available when making a purchase in the back office.

On the payment screen, ensure the icon is selected as the Method. You will have 5 minutes to process a card. If it fails, you can try another card or use a different payment method. All purchases made via your Chip & Pin hardware will be tagged EMV.

Xola Kiosk App:

• Once EMV is installed from the Xola App Store, you must also download the current version of the Xola Kiosk app for your tablet device.

• Power on your BBPOS WisePad3. 
• Log in to your Xola account in the Kiosk App.
• After logging in, click the Configure Payment Hardware button
• Set the POS Label if it is not already set
• Click the Discover Devices button
• Click the Connect button in line with your device
• Once paired, click the green Open Checkout button in line with your device. 

Note: Any time that you launch the Kiosk App, you need to pair your BBPOS WisePad3. 

For more instructions and troubleshooting from Stripe, click here.

Other Xola Hardware Devices

Please reference the table below for a breakdown of each Xola card reader's compatibility.