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Smartwaiver

Smartwaiver is a digital waiver solution that allows your guests to sign waivers online before arrival. By integrating Smartwaiver with Xola, you can streamline the guest check-in process, reduce paperwork, and ensure every participant has signed a waiver before their experience.

To take advantage of the Smartwaiver integration, you'll need to open a Smartwaiver account. To contact Smartwaiver, click here.


What's covered in this article:


How to Get Started

Get your Smartwaiver API Key

You’ll need your API Key from Smartwaiver to connect the integration in Xola:

  • Log into your Smartwaiver account.

  • Go to My Account > API Access.

  • Copy your API Key from this page — you’ll need it in the next step.

Connect Smartwaiver in Xola

Once you have your API Key, connect Smartwaiver in Xola:

  • Log into your Xola account.

  • Go to App Store.
  • Find Smartwaiver and click Install.

  • Paste your Smartwaiver API Key into the field provided.

  • Click Connect.

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Enable Waivers for Your Products

To assign Smartwaivers to your products:

  • Go to Customers > Digital Waivers  in Xola.

  • Click the Screenshot 2025-04-30 at 3.28.09 PM.pngbutton to access waiver settings.

  • Select the products you want to link to Smartwaiver.

  • Click Save.

Once enabled, your guests will automatically receive a link to the waiver in their confirmation email after placing a reservation. When the waiver is signed, it’s automatically attached to the customer’s reservation in Xola.

How It Works

After setup:

  • Each product in Xola can be connected to a specific Smartwaiver template.

  • When a guest makes a reservation, their reservation confirmation email will include a unique link to sign the associated waiver.

  • Guests who haven’t signed the waiver will be flagged in the Xola Roster.

  • Once a guest completes the waiver, their signed waiver appears directly in Xola, attached to their reservation.

A few key details:

    • Waivers are matched to participants by name and email.

    • If multiple people are reserved under one name, one guest can sign for multiple participants (based on your Smartwaiver settings).

Tips for Success

  • Match waiver templates to products: Be sure each tour or activity has the correct waiver assigned. This prevents confusion for guests and staff.
  • Encourage waivers pre-arrival: Use confirmation and reminder emails to prompt guests to sign before they arrive. You can set this up in Xola Settings. 
  • Keep waivers updated: If you update your waiver in Smartwaiver, double-check the integration still points to the correct template.
  • Test the flow: Do a test reservation to see how the waiver appears to guests and how it's tracked in Xola. It’s the best way to ensure a smooth experience.
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