Smartwaiver is a digital waiver solution that allows your guests to sign waivers online before arrival. By integrating Smartwaiver with Xola, you can streamline the guest check-in process, reduce paperwork, and ensure every participant has signed a waiver before their experience.
To take advantage of the Smartwaiver integration, you'll need to open a Smartwaiver account. To contact Smartwaiver, click here.
What's covered in this article:
How to Get Started
Get your Smartwaiver API Key
You’ll need your API Key from Smartwaiver to connect the integration in Xola:
-
Log into your Smartwaiver account.
-
Go to My Account > API Access.
-
Copy your API Key from this page — you’ll need it in the next step.
Connect Smartwaiver in Xola
Once you have your API Key, connect Smartwaiver in Xola:
-
Log into your Xola account.
- Go to App Store.
-
Find Smartwaiver and click Install.
-
Paste your Smartwaiver API Key into the field provided.
-
Click Connect.
Enable Waivers for Your Products
To assign Smartwaivers to your products:
-
Go to Customers > Digital Waivers in Xola.
-
Click the
button to access waiver settings.
-
Select the products you want to link to Smartwaiver.
-
Click Save.
Once enabled, your guests will automatically receive a link to the waiver in their confirmation email after placing a reservation. When the waiver is signed, it’s automatically attached to the customer’s reservation in Xola.
How It Works
After setup:
-
Each product in Xola can be connected to a specific Smartwaiver template.
-
When a guest makes a reservation, their reservation confirmation email will include a unique link to sign the associated waiver.
-
Guests who haven’t signed the waiver will be flagged in the Xola Roster.
-
Once a guest completes the waiver, their signed waiver appears directly in Xola, attached to their reservation.
A few key details:
-
-
Waivers are matched to participants by name and email.
-
If multiple people are reserved under one name, one guest can sign for multiple participants (based on your Smartwaiver settings).
-
Tips for Success
- Match waiver templates to products: Be sure each tour or activity has the correct waiver assigned. This prevents confusion for guests and staff.
- Encourage waivers pre-arrival: Use confirmation and reminder emails to prompt guests to sign before they arrive. You can set this up in Xola Settings.
- Keep waivers updated: If you update your waiver in Smartwaiver, double-check the integration still points to the correct template.
- Test the flow: Do a test reservation to see how the waiver appears to guests and how it's tracked in Xola. It’s the best way to ensure a smooth experience.