Wherewolf offers a Digital Waiver and Guest Management Suite that helps streamline your guests' arrival by offering check-ins before they get on-site, managing your guests on-site and maintaining relationships after they leave.
To set up Wherewolf within Xola, you will need a Wherewolf account, which you can sign up for here. By integrating your Wherewolf account with Xola, you can request digital signatures from the confirmation email, easily view signed waivers in Xola (as a PDF), and track how many group members have signed waivers.
What's covered in this article:
How to Get Started
Get your Wherewolf App ID
You’ll need your App ID from Wherewolf to connect the integration in Xola:
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Log into your Wherewolf account to get your API Key.
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Locate the "System Info" button on your dashboard. This is under the Settings menu on the lower right of your screen.
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This will open a panel that displays your system details; the top row is your App ID.
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This will usually be a six-character string that's unique to your business.
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- If you are unsure what this is or how to get it, you can contact Wherewolf support for help.
Connect Wherewolf in Xola
Once you have your Wherewolf App ID, connect Wherewolf in Xola:
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Log into your Xola account.
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Go to App Store.
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Find Wherewolf and click Install.
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Paste your Wherewolf App ID into the field provided.
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Click Connect.
Enable Waivers for Your Products
To assign Wherewolf waivers to your products:
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Go to Customers > Digital Waivers in Xola.
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Click the
button to access waiver settings.
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Select the products you want to link to Wherewolf waivers.
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Click Save.
Once enabled, your guests will automatically receive a link to the waiver in their confirmation email after placing a reservation. When the waiver is signed, it’s automatically attached to the customer’s reservation in Xola.
How It Works
Once the integration is set up:
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When a guest places a reservation in Xola, their reservation details are automatically sent to your Wherewolf dashboard.
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Wherewolf uses this data to generate a customized waiver—pre-filled with the correct experience, date, and guest information.
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If you’re using pre-arrival waivers, Xola can include a link to the waiver in the confirmation email sent to your guests.
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You can monitor waiver completion and booking status using the Search Bookings tab in your Wherewolf dashboard and in your Xola Roster.
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Once a guest completes the waiver, their signed waiver appears directly in Xola, attached to their reservation.
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On the day of the experience, guests can also sign waivers in person using the Wherewolf app.
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Use Operator Mode to view the day’s bookings and check completed waivers.
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Switch to Guest Mode to collect new waivers on-site.
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Note: Signed waivers are stored in Wherewolf and in Xola.
Tips for Success
- Match waiver templates to products: Be sure each tour or activity has the correct waiver assigned. This prevents confusion for guests and staff.
- Encourage waivers pre-arrival: Use confirmation and reminder emails to prompt guests to sign before they arrive. You can set this up in Xola Settings.
- Keep waivers updated: If you update your waiver in Wherewolf, double-check the integration still points to the correct template.
- Test the flow: Do a test reservation to see how the waiver appears to guests and how it's tracked in Xola. It’s the best way to ensure a smooth experience.