Apple and Google wallet passes make for an effortless and convenient way for your customers to check into your experiences. These passes contain a QR Code that you can scan with our Redemption App or Xola Mobile App to streamline guest check-in
What's covered in this article:
How to Enable Ticket Redemption on Xola
- Navigate to the Xola App Store by clicking the App Store tab on the left-hand side menu.
- Locate Ticket Redemption and select the App Store tile.
- Click the Install button
- Next, locate QR Code Scanning and select the App Store tile.
- Click the Install button
- Navigate to Products > Global Settings > Check In and enable Check-In
- Now, go to Products > Experiences, hover over the experience, click Edit.
- On the left-hand side, go to Tickets.
- Choose how you want the QR code to appear to the guest:
- One ticket per group/party: This will give one QR code per group. I.e., if you have a group of 5, they will only have to present the 1 QR code, and the whole group of 5 will be checked in at once.
- One ticket per guest: This will give one QR code per guest. I.e. if you have a group of 5, they will have to present 5 QR codes and 1 QR code will check in 1 guest.
Note: To use the feature, you must have both the Ticket Redemption and QR Scanning installed in your Xola account along with Check-In enabled.
If you would like more detailed information about Ticket Redemption, please click here.
How to Set Up Apple and Google Wallet Passes
After completing the above steps, guests will receive a personalized Apple or Google Pass via email following their reservation. This pass enables them to conveniently access their reservation details directly from their Apple or Google Wallet.
- To turn on Apple and Google Wallet Passes, navigate to the Xola App Store by clicking the App Store tab on the left-hand side menu.
- Locate Apple and Google Wallet Passes and select the App Store tile.
- Click the Request button.
- This will send a notification to the Xola team to reach out.
- Passes can be customized to match your company branding and our team will send you those instructions.
Note: The process requires development time from Xola and resources from you.