Apple and Google Wallet passes provide an effortless and convenient way for your customers to check into your experiences. These digital passes contain a QR Code that can be easily scanned using Xola’s Redemption App or the Xola Mobile App, streamlining the entire guest check-in process. By leveraging these wallet passes, you reduce wait times, enhance the guest experience, and ensure a smooth, contactless entry to your events.
User Access: Administrator roles have access to request Apple & Google Wallet Passes in Xola.
To grant access to users, click here.
What's covered in this article:
- How to Enable Ticket Redemption and QR scanning in Xola
- How to Set Up Apple and Google Wallet Passes
How to Enable Ticket Redemption and QR scanning in Xola
- Navigate to the Xola App Store by clicking the App Store tab on the left-hand side menu.
- Locate Ticket Redemption, and select the App Store tile.
- Click the Install button.
- Locate QR Code Scanning, and select the App Store tile.
- Click the Install button.
- Navigate to Products > Global Settings > Check In and enable Check-In.
- Now, go to Products > Experiences, hover over the experience, click Edit.
- On the left-hand side, go to Tickets.
- Choose how you want the QR code to appear to the guest:
- One ticket per group/party: This will give one QR code per group. i.e., if you have a group of 5, they will only have to present the 1 QR code, and the whole group of 5 will be checked in at once.
- One ticket per guest: This will give one QR code per guest. i.e. if you have a group of 5, they will have to present 5 QR codes and 1 QR code will check in 1 guest.
Note: To use the feature, you must have both the Ticket Redemption and QR Scanning installed in your Xola account along with Check-In enabled.
If you would like more detailed information about Ticket Redemption, please click here.
How to Set Up Apple and Google Wallet Passes
- To turn on Apple and Google Wallet Passes, navigate to the Xola App Store by clicking the App Store tab on the left-hand side menu.
- Locate Apple and Google Wallet Passes, and select the App Store tile.
- Click the Request button.
- This will send a notification to the Xola team to reach out.
- Passes can be customized to match your company branding and our team will send you those instructions.
Note: The process requires development time from Xola and resources from you.
After completing the above steps, guests will receive a personalized Apple or Google Pass via email following their reservation. This pass enables them to conveniently access their reservation details directly from their Apple or Google Wallet.
