--- title: Zoom - Online Experiences description: Integrate Zoom with Xola to effortlessly host virtual experiences. Upon booking, Xola automatically schedules Zoom meetings and includes joining instructions in confirmation emails. To set up, install the Zoom integration from the Xola App Store and authorize your Zoom account. --- [Skip to content](https://support.xola.com/zoom-online-experiences#main-content) English Show submenu for translations [![Xola](https://support.xola.com/hubfs/logo.svg)](https://www.xola.com/) - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) Open main navigation Close main navigation - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) - English Show submenu for translations - [Login](https://xola.com/_public/login.html) [Login](https://xola.com/_public/login.html) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.xola.com/?hsLang=en) 2. [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en) 3. [Xola App Store Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#xola-app-store-integrations) # Zoom - Online Experiences ## Deliver Virtual Experiences Seamlessly with Xola + Zoom **Bring your experiences to life — anywhere in the world** — with **Xola’s Zoom integration**. Whether you're offering **virtual tours**, **online classes**, or **interactive workshops**, this integration makes it **effortless to connect with guests remotely**. Once your **Zoom account is linked** with Xola, **meeting links are automatically generated** for each reservation. Clear, step-by-step **joining instructions** are included in both **confirmation** and **reminder emails**, so your guests always know how to join. It’s a **seamless, automated setup** that allows you to deliver **polished**, **professional**, and **engaging online experiences** — all without the extra effort. **User Access:** **Administrator**roles have access to set up Zoom- Online Experiences in Xola. **Curator** roles have access to set up Zoom- Online Experiences under Products in Xola. **Equipment Manager** roles have access to set up and manage Zoom Equipment under Equipment in Xola. **Administrator, Reservationist Lite** or** Reservationist **roles can view and modify Zoom- Online Experiences reservations in Xola.  **Equipment Manager, Guide Manager** or **Guide **roles can view Zoom- Online Experiences reservations on the Roster and manage meeting links.  To **grant access** to users, [click here](https://seller.xola.app/settings/users). --- **What's covered in this article:** - [How to Get Started](https://support.xola.com/zoom-online-experiences#get-started) - [How it Works](https://support.xola.com/zoom-online-experiences#how-it-works) - [Tips for Success](https://support.xola.com/zoom-online-experiences#tips) --- ### How to Get Started - **Install the Zoom Integration** - Navigate to the [Xola App Store](https://seller.xola.app/). - Search for **Zoom** and select the app. - Click **Install** and agree to the Terms of Service. - **Authorize Your Zoom Account** - Authorize the Integration by clicking on **Authorize**. - A new window will appear prompting you to sign in to your Zoom account. - Once authorized, you'll be redirected back to Xola, confirming the successful setup. - **Set Up a Virtual Experience** - Go to **Products > Experiences > Create New Experience**. - Under the Title, toggle on **T****his is an online experience.**![37233411536155](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/37233411536155.png?width=584&height=217&name=37233411536155.png) - You will set up the experience as normal but will not be required to put a meeting location in order to save the experience. - Click **Save**. - You can also set up existing experiences as Online Experiences by clicking on **Edit** and toggling on **This is an online experience **under the **Title**. - **Configure Virtual Meeting Settings** - On the left-hand side of the Experience once set up, go to **Virtual Meetings**,  and you will be able to change your settings for your Virtual Meeting: - **Doors Open**: Set the time before the scheduled start when the meeting will open for guests to join. - **Doors Closed**: Specify the time after which late guests are not permitted to join the Virtual experience. - **Payment** - **If Disa****bled**: You do not require full payment to allow customers to join the meeting. - **If Enabled**: You require full payment to allow customers to join the meeting. Customers will be redirected to the payment screen in order to complete payment when they try to log in for an experience. ![37233411537435](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/37233411537435.png?width=463&height=249&name=37233411537435.png) - **Set Up Zoom Users as Equipment** - Now that you have linked your Zoom account with Xola and created your experiences, you can now link your Zoom users with your [Equipment Management](https://support.xola.com/equipment-management?hsLang=en) in order to not overbook your employees who will be running the virtual experiences. - Go to **Settings** > **Apps** > **Zoom** > **Configure**. You’ll see a list of all users associated with your Zoom account. - Next to their name, you can choose for them to be linked to an existing piece of equipment, or become a new piece of equipment. ![26323107153051](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/26323107153051.png?width=584&height=163&name=26323107153051.png) - If you select **Create New Equipment**, it will automatically add them to your [Equipment Management](https://support.xola.com/equipment-management?hsLang=en). To view this, go to **Resources** > **Equipment Management**. You will now notice a blue **Managed by Zoom** logo next to the new piece of equipment.  ![37276761330587](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/37276761330587.png?width=584&height=76&name=37276761330587.png) - Click** Edit**, and you can edit your equipment as normal. You will need to also add the experience that this user will be able to run. To learn more about how Equipment Management works, and tips on how to set it up, please [click here](https://support.xola.com/equipment-management?hsLang=en). --- ### How it Works #### Customer Reservation Experience When a customer visits your website and selects an **online experience**, they’ll see it labeled clearly in the experience’s **Excerpt**. As they proceed through the standard checkout flow, available time slots will appear in their local time zone - automatically detected via their browser - displayed in blue just below the time options. ![26323177020187](https://support.xola.com/hs-fs/hubfs/Knowledge%20Base%20Import/26323177020187.jpg?width=670&height=467&name=26323177020187.jpg) After completing a reservation: - The customer will receive a confirmation email that includes the Zoom meeting link and instructions based on your configured meeting settings (e.g., how early to join). - A reminder email will also be sent with the Zoom link. - If a guide is assigned to the time slot, they’ll receive the meeting link as well. - Your account's primary email will also be notified with the meeting details. ![37233411539611](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/37233411539611.png?width=600&height=1188&name=37233411539611.png) #### Back Office Reservation If you’re reserving an online experience on behalf of a customer: - Click the green **Make a Purchase** button in Xola. - Select the applicable **Experience**. - Enter the number of guests. - Enter the guest's **city and state** (in that order) to populate their location via the dropdown - this sets the appropriate time zone. - Choose whether to view times in your time zone or the customer’s. - Select a time and complete the reservation as usual. ![37233411543195](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/37233411543195.gif?width=670&height=297&name=37233411543195.gif) In the **Purchases tab**, you’ll see all standard reservation details, plus the time zone in which the reservation was made. All emails sent to the guest will reference this time zone. ![37233457590811](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/37233457590811.png?width=670&height=356&name=37233457590811.png) #### Starting the Zoom Meeting You can start a Zoom meeting directly from your **Dashboard** in multiple calendar views: - **List View**: A “Start Online Experience” button will appear at the top of the Roster when the event is ready to begin. - **Day & Week Views**: Click the event’s timeslot and then select **Start Meeting**. - **Month View**: Navigate similarly to the desired reservation and launch the meeting. If you need to change the meeting link (e.g., to update credentials), click the ![37233457592475](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/37233457592475.png?width=34&height=27&name=37233457592475.png)  icon next to the “Online Experience” label at the top of the Roster. ![37233457593627](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/37233457593627.png?width=670&height=340&name=37233457593627.png) #### Guest Experience Upon Joining When a customer clicks their Zoom link: - If the reservation is valid and all conditions are met, they’ll be redirected to the Zoom meeting. - If not, they’ll be shown a clear explanation of why the meeting cannot be started—such as trying to join too early or after a cancellation. - If it’s too early to join, Xola will display how much time remains until the event starts. ![26323107176859](https://support.xola.com/hs-fs/hubfs/Knowledge%20Base%20Import/26323107176859.png?width=670&height=547&name=26323107176859.png) - - If the reservation has been canceled, they’ll see a message saying **"Your reservation has been canceled"**. **![26323107180059](https://support.xola.com/hs-fs/hubfs/Knowledge%20Base%20Import/26323107180059.png?width=670&height=518&name=26323107180059.png)** - If a balance is due, the guest will be prompted to **pay before entering** the Zoom room. Once payment is complete, they can return to the meeting screen and click **Payment Complete** to join. ![26323122337307](https://support.xola.com/hs-fs/hubfs/Knowledge%20Base%20Import/26323122337307.png?width=670&height=109&name=26323122337307.png) --- ### Tips for Success - **Test Your Setup**: Before hosting your first virtual experience, conduct a test meeting to familiarize yourself with the Zoom interface and ensure all settings are configured correctly. - **Communicate with Guests**: Clearly communicate any technical requirements or expectations to your guests in advance, ensuring they are prepared for the virtual experience. - **Monitor Guest Participation**: During the meeting, actively monitor guest participation and engagement to provide a high-quality experience. - **Stay Updated**: Regularly check for updates to the Zoom integration to take advantage of new features and improvements. - [Getting Started](https://support.xola.com/getting-started?hsLang=en#main-content) - [Account Setup & Configuration](https://support.xola.com/getting-started?hsLang=en#account-setup-configuration) - [Website Integration & Installation](https://support.xola.com/getting-started?hsLang=en#website-integration-installation) - [Flex Plans](https://support.xola.com/getting-started?hsLang=en#flex-plans) - [Managing Purchases & Customers](https://support.xola.com/managing-purchases-customers?hsLang=en#main-content) - [Purchases Management](https://support.xola.com/managing-purchases-customers?hsLang=en#purchases-management) - [Reservation Management](https://support.xola.com/managing-purchases-customers?hsLang=en#reservation-management) - [Customer Management](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-management) - [Customer Data & Engagement](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-data-engagement) - [Reporting](https://support.xola.com/reporting?hsLang=en) - [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en#main-content) - [Xola App Store Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#xola-app-store-integrations) - [Partner & Agent Management](https://support.xola.com/integrations-advanced-tools?hsLang=en#partner-agent-management) - [Marketing & Tracking Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#marketing-tracking-integrations) - [Mobile and Hardware](https://support.xola.com/mobile-and-hardware?hsLang=en#main-content) - [Mobile Tools and Apps](https://support.xola.com/mobile-and-hardware?hsLang=en#mobile-tools-and-apps) - [Hardware Setup & Devices](https://support.xola.com/mobile-and-hardware?hsLang=en#hardware-setup-devices) - Company - [About Us](https://www.xola.com/about) - [Careers](https://www.xola.com/team) - [Press](https://www.xola.com/press) - [Support](https://www.xola.com/support) - [Security Policy](https://www.xola.com/security-policy/) - Resources - [Articles](https://www.xola.com/articles/) - [Help Center](https://support.xola.com/) - [Success Stories](https://www.xola.com/success-stories/) - [App Store](https://www.xola.com/app-store) - [Demo](https://www.xola.com/demo) - [Xola Universe](https://www.xola.com/universe/) - Documentation - [API Documentation](https://developers.xola.com/) - [Payment Services Agreement](https://www.xola.com/payment-services-agreement/) - [Terms](https://www.xola.com/terms/) [![logo](https://support.xola.com/hubfs/logo.svg "logo")](https://www.xola.com/) © 2026 Xola Inc. 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