--- title: XolaBot Resume Booking description: XolaBot's Resume Booking feature re-engages customers who leave the checkout process without completing a reservation. By automatically prompting them to resume their booking, it helps recover potentially lost sales and increase conversion rates. --- [Skip to content](https://support.xola.com/xolabot-resume-booking#main-content) English Show submenu for translations [![Xola](https://support.xola.com/hubfs/logo.svg)](https://www.xola.com/) - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) Open main navigation Close main navigation - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) - English Show submenu for translations - [Login](https://xola.com/_public/login.html) [Login](https://xola.com/_public/login.html) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.xola.com/?hsLang=en) 2. [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en) 3. [Marketing & Tracking Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#marketing-tracking-integrations) # XolaBot Resume Booking ## Recover Lost Sales with XolaBot’s Resume Booking Feature **XolaBot's Resume Booking feature** is designed to **increase your website’s conversion rates** and **boost purchase revenue** by recovering potential lost sales. This feature works by **re-engaging customers** who have started the **checkout process** but exited without completing their **purchase**. When a **customer** abandons a checkout, **XolaBot** automatically triggers a **recovery prompt**—a friendly and timely message—encouraging them to **resume their booking** and complete the transaction. By capturing the attention of these visitors at the right moment, you can turn abandoned checkouts into successful reservations, significantly improving your **conversion funnel** and overall **revenue**. **User Access:** **Administrator, Marketer** or **Curator **roles have access to set up XolaBot Resume Booking feature in Xola. **Accountant** roles have access to XolaBot Earnings report.  To **grant access** to users, [click here](https://seller.xola.app/settings/users). --- **What's covered in this article:** - [Getting started with XolaBot Resume Booking](https://support.xola.com/xolabot-resume-booking#getting-started) - [How it works on your website](https://support.xola.com/xolabot-resume-booking#how-it-works) --- ### Getting started with XolaBot Resume Booking - Navigate to the **[Xola App Store](https://seller.xola.app/apps)**. - Locate **XolaBot Resume Booking**, and select the App Store tile. ![36296395680539](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/36296395680539.png?width=644&height=386&name=36296395680539.png) - Click the green **Install** button. - That's it! XolaBot Resume Booking is now set up and ready to go. No configuration is needed!  --- ### How it works on your website If your customer opens the checkout window and does not complete it, XolaBot will pop back up after three seconds and ask if they would like to complete their checkout. - When a customer selects **Resume Booking, **they will be returned to where they left off at checkout. - When a traveler selects **No**, the notification will go away.  - If you have the **[Abandoned Reservation Recovery feature](https://support.xola.com/abandoned-reservation-recovery?hsLang=en)** enabled, Resume Booking will integrate seamlessly. That means if a purchase is recovered from the rescue email or resume booking chat, it will communicate with the other. For example, if a customer returns to the checkout by selecting the **Resume Booking  **button and purchases, they will not receive an Abandoned Reservation email.  ![33449753043867](https://support.xola.com/hs-fs/hubfs/Knowledge%20Base%20Import/33449753043867.png?width=305&height=327&name=33449753043867.png) Some website platforms (CMS) limit external JavaScript, which may mean you cannot use XolaBot. i.e. GoDaddy's free website builder. - [Getting Started](https://support.xola.com/getting-started?hsLang=en#main-content) - [Account Setup & Configuration](https://support.xola.com/getting-started?hsLang=en#account-setup-configuration) - [Website Integration & Installation](https://support.xola.com/getting-started?hsLang=en#website-integration-installation) - [Flex Plans](https://support.xola.com/getting-started?hsLang=en#flex-plans) - [Managing Purchases & Customers](https://support.xola.com/managing-purchases-customers?hsLang=en#main-content) - [Purchases Management](https://support.xola.com/managing-purchases-customers?hsLang=en#purchases-management) - [Reservation Management](https://support.xola.com/managing-purchases-customers?hsLang=en#reservation-management) - [Customer Management](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-management) - [Customer Data & Engagement](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-data-engagement) - [Reporting](https://support.xola.com/reporting?hsLang=en) - [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en#main-content) - [Xola App Store Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#xola-app-store-integrations) - [Partner & Agent Management](https://support.xola.com/integrations-advanced-tools?hsLang=en#partner-agent-management) - [Marketing & Tracking Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#marketing-tracking-integrations) - [Mobile and Hardware](https://support.xola.com/mobile-and-hardware?hsLang=en#main-content) - [Mobile Tools and Apps](https://support.xola.com/mobile-and-hardware?hsLang=en#mobile-tools-and-apps) - [Hardware Setup & Devices](https://support.xola.com/mobile-and-hardware?hsLang=en#hardware-setup-devices) - Company - [About Us](https://www.xola.com/about) - [Careers](https://www.xola.com/team) - [Press](https://www.xola.com/press) - [Support](https://www.xola.com/support) - [Security Policy](https://www.xola.com/security-policy/) - Resources - [Articles](https://www.xola.com/articles/) - [Help Center](https://support.xola.com/) - [Success Stories](https://www.xola.com/success-stories/) - [App Store](https://www.xola.com/app-store) - [Demo](https://www.xola.com/demo) - [Xola Universe](https://www.xola.com/universe/) - Documentation - [API Documentation](https://developers.xola.com/) - [Payment Services Agreement](https://www.xola.com/payment-services-agreement/) - [Terms](https://www.xola.com/terms/) [![logo](https://support.xola.com/hubfs/logo.svg "logo")](https://www.xola.com/) © 2026 Xola Inc. 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