The Xola Tablet App gives you the exact same Xola you use on your desktop, sized for an iPad or Android tablet. Every tab, button and workflow works the same way, so there is nothing new to learn. You can also use it to scan guest QR codes and check them in.
Use it at the front desk, on the dock, at the trailhead, or anywhere your team needs the full back office without being tied to a computer.
User Access: All Xola users can use the Tablet App. Each user sees the same areas on tablet that they see on desktop, so what's available may vary from user to user depending on their permissions.
To grant access to users, click here.
What's covered in this article:
Downloading the Xola Tablet App
For iPad
- Open the App Store on your iPad.
- Search for Xola Tablet.
- Tap Get to download the app.
- Open the app and log in with your normal Xola username and password.
For Android Tablets
- Open the Google Play Store on your tablet.
- Search for Xola Tablet.
- Tap Install to download the app.
- Open the app and log in with your normal Xola username and password.
Once you log in, you'll land on the same Dashboard you see on desktop.
What's the Same as Desktop
Everything! The Tablet App mirrors the Xola desktop back office screen for screen. The buttons, menus, tabs and settings are identical, and all your data syncs in real time between desktop, tablet and phone.
That means you can:
- View your Dashboard, rosters and daily schedule
- Make purchases, take payments and collect balances
- Modify reservations: change arrival, adjust guests, add add-ons, switch experiences, refund or cancel
- Check guests in, mark no-shows, and manage waivers and questionnaires
- Message guests by email or SMS
- Manage products, schedules, guides, equipment and settings
- Run reports
Because the steps are the same, every desktop article in this Help Center applies to the Tablet App too. Just tap where you would normally click.
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Tip: Looking for how to do something specific? Search the Help Center and follow the desktop instructions on your tablet.
QR Code Redemption
The Tablet App includes QR code scanning for guest check-in. It works the same way as the Xola Redemption App.
When a guest's QR code is scanned, Xola automatically applies your ticket validation rules, including expiration windows, arrival time policies and one-time use settings. Staff are alerted on the spot if a guest is early, late, or already checked in.
Before You Start
QR redemption needs the same setup as the Redemption App. An Admin must:
- Install the Ticket Redemption and QR Code Scanning apps from the App Store
- Turn on Check-In in Products > Global Settings > Check In Preferences
- Choose how QR codes appear for each experience under Guest Management > Tickets (one ticket per group or one per guest)
For full setup steps, see How to Set Up Ticket Redemption on Xola.
How to Redeem Tickets with QR Codes
Scan a QR Code
- In the Tablet App, tap the
icon at the bottom of the menu bar. - Tap Scan Code. If the app asks for camera access, tap Allow.
- Ask the guest to show their QR code on their phone or printed confirmation email.
- Hold your tablet's camera over the code until it scans.
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After Scanning
The reservation details open, where you can:
- Check In the reservation
- Reject the check-in (this doesn't permanently block it; you can still check them in later)
- View attendee names, party size and check-in history
- See add-ons purchased
- Tap Unsigned Waivers (if shown) to generate a QR code the guest can scan to sign their waiver
When you're done, tap Scan Now to scan the next guest.