--- title: Viator description: This article provides a step-by-step guide on integrating your Xola account with Viator, a leading platform for tours and activities. Learn how to set up your experiences in Viator, configure the integration within Xola, and manage bookings effectively. Ensure your offerings align accurately between both platforms to streamline operations and enhance visibility. --- [Skip to content](https://support.xola.com/viator#main-content) English Show submenu for translations [![Xola](https://support.xola.com/hubfs/logo.svg)](https://www.xola.com/) - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) Open main navigation Close main navigation - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) - English Show submenu for translations - [Login](https://xola.com/_public/login.html) [Login](https://xola.com/_public/login.html) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.xola.com/?hsLang=en) 2. [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en) 3. [Partner & Agent Management](https://support.xola.com/integrations-advanced-tools?hsLang=en#partner-agent-management) # Viator ## Expand your reach by integrating with Viator **Viator** is a leading global marketplace for tours and activities, helping millions of travelers book unforgettable experiences—from kayak tours and food walks to zipline adventures. Listing your experiences on Viator connects your business with a worldwide audience actively searching for things to do. **![37892946159003](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/37892946159003.png?width=110&height=95&name=37892946159003.png)** **Xola** is proud to be recognized as a **Viator Top Connected Partner**, meaning our integration meets Viator’s highest standards for performance and reliability. This ensures that your availability and reservations sync in real time, creating a seamless experience for your guests and reducing the risk of overbookings. With the **Xola + Viator integration**, your availability and reservations stay automatically updated across platforms. Viator bookings appear directly in your Xola dashboard and follow your Xola Capacity and Equipment settings—saving you time, eliminating manual work, and helping you confidently manage your business across multiple sales channels. **User Access:** **Administrator** or **Curator **roles have access to set up Viator in Xola. **Administrator, Reservationist Lite** or** Reservationist **roles can view and modify Viator reservations in Xola.  **Equipment Manager, Guide Manager** or **Guide **roles can only view Viator reservations on the Roster.  To **grant access** to users, [click here](https://seller.xola.app/settings/users). --- **What's covered in this article:** - [How to Get Started](https://support.xola.com/viator#get-started) - [How it Works](https://support.xola.com/viator#how-it-works) - [Tips for Success](https://support.xola.com/viator#tips) - [FAQs](https://support.xola.com/viator#faqs) --- ### How to Get Started To begin using the Xola + Viator integration, you’ll need to ensure a few things are set up: - **Make Sure You Have an Active Viator Account** - If you're not already listed on Viator, you'll need to apply and be approved. You can do that here: [https://www.supplier.viator.com](https://supplier.viator.com/). - **Set up Products in Viator** - **Your Viator offerings must align with only one of your Xola Experiences.** For example, suppose you have different variations of the same experience in Xola with different durations. In that case, a product must be created in Viator for each of these experiences so they can match Xola exactly.   - The schedule in your Viator offering must **exactly match** the corresponding Experience in Xola. If it does not, you'll need to modify your schedule or create a new Experience for your offering. - **Log in to Xola and Authorize the Integration** - Go to the [App Store](https://seller.xola.app/apps) in Xola. - Locate the **Viator** app and click **Install**. - Click **Connect Viator Account** and follow the steps to authorize the connection. - If you have multiple products on Viator, you’ll be able to map each Viator product to the appropriate Xola experience during the setup process. - **Map Your Products** - Once connected, you'll need to map your Xola products to your Viator products: - To configure which products you would like Viator to access, navigate to **[Settings \> Apps](https://seller.xola.app/settings/apps) \> Viator** and click **Configure**. Here, you can select the products you want to connect. - Your Xola and Viator accounts will still have to be mapped together. - To start the process, navigate to your Viator account's Account \> Connectivity section and select Xola from the Reservation System drop-down menu. Selecting Xola from this list will prompt Viator to contact Xola to begin mapping. - **Cancellation Policy:** Choose how cancellations are handled for your Viator bookings by selecting one of the available options: - - **24-hour refund policy** – Guests receive a full refund if they cancel at least 24 hours before the scheduled start time. - **No refunds policy** – All bookings are final, and no refunds will be issued for cancellations. - Select your preferred option and click **Save** to apply it to your Viator listings. ![image-1](https://support.xola.com/hs-fs/hubfs/image-1.png?width=670&height=307&name=image-1.png) --- ### How it Works Here's what to expect once the integration is up and running: - When someone books on Viator, the availability in your Xola experience is automatically updated. Also, reservations made in Xola or on your website will block out time on Viator to help prevent overbookings. - Reservations made on Viator will appear in your Xola dashboard as soon as they’re completed. These will include: - Guest contact information - Tour date and time - Party size - Any custom questions you've configured on Viator - Viator reservations are tagged in Xola with a **Viator** badge, so you can easily identify them. - If you use [Xola's Redemption App](https://support.xola.com/xola-redemption-app?hsLang=en) or QR Scanners, Viator will generate a QR code for your customer on their confirmation email. You can then scan this QR code when checking in guests.  - If a guest cancels via Viator, the booking will automatically cancel in Xola. However, if you cancel the booking in Xola, it will **not** cancel on Viator; you must cancel it manually in the Viator supplier portal. --- ### Tips for Success Make the most of your **Viator + Xola** integration with these best practices: - Ensure your start times and durations match exactly between Xola and Viator. This helps ensure your mapping is accurate and guests receive the correct information when they book through Viator. - You can manage your availability directly in Xola. Even though reservations can come from multiple channels, using Xola as your primary calendar ensures accuracy across all platforms. - Revisit your mapping settings regularly. If you add new products or make changes to your tours in Xola or Viator, updating your mappings is essential to keeping everything properly connected. --- ### FAQs **How long will the integration take?** > Integration completion times can vary, so getting a timeline from your Viator representative is essential when signing up. To expedite the process, ensure your experiences are being shared with Viator ([Settings \> Apps](https://seller.xola.app/settings/apps) **\> Viator** and click **Configure**) and that your products in Viator are configured and match what you offer in Xola.  **Will I be able to edit Viator reservations directly through Xola?** > Your Viator reservations must be edited through Viator directly; however, your Xola account will reflect select changes made within Viator's system. These include **cancellations, refunds**, **arrival date/time changes**, and **guest quantity**.  > > You can enable the ability to make edits to Viator's reservations in Xola by navigating to **[Settings \> Preferences \> Modify OTA experiences](https://seller.xola.app/settings/preferences)**. By checking this box, you can edit an experience in Xola that originated in Viator, but your edits will not reflect in Viator's system. **Will Viator honor my Experience and Outing minimums set within Xola?** > No, all reservations made through Viator are auto-accepted. You may be able to set minimum restrictions within Viator.  **What about email communications to my customers? Who sends them?** > When a customer makes a reservation through Viator via this integration, all emails and communication they receive will be those you set up in Viator from the Viator system. No Xola emails will be sent. **How will Viator know which Experiences to connect to within Xola?** > Within your Viator account, you will select Xola as your distribution partner and select which of your Xola Experiences to map to your Viator products.  **What about schedule changes?** > If you add or change your experience and activity schedules, please make sure to **mirror** those changes exactly in Viator. This ensures the mapping between the two platforms stays successful, as it "tells" the Viator API what to "look" for. For this to work, the schedule offered in your Viator offering must **exactly match** the corresponding Experience in Xola. **I already have an account with Viator; what do I do now?** > If you already have a Viator account, awesome! Simply navigate to the product connection section of your Viator account to begin the mapping process. If you have any questions, contact Viator to help start the process. **What is the default refund policy for Viator bookings?** > Customers receive a full refund if they cancel more than 24 hours before the scheduled arrival time. Cancellations within 24 hours are not eligible for a refund. **Can this refund behavior be changed?** > Yes. You can configure your Viator settings and Xola settings to disable refunds entirely. **What happens if refunds are disabled?** > When this setting is enabled, no full refunds will be issued for any cancellations, regardless of how far in advance the booking is cancelled. - [Getting Started](https://support.xola.com/getting-started?hsLang=en#main-content) - [Account Setup & Configuration](https://support.xola.com/getting-started?hsLang=en#account-setup-configuration) - [Website Integration & Installation](https://support.xola.com/getting-started?hsLang=en#website-integration-installation) - [Flex Plans](https://support.xola.com/getting-started?hsLang=en#flex-plans) - [Managing Purchases & Customers](https://support.xola.com/managing-purchases-customers?hsLang=en#main-content) - [Purchases Management](https://support.xola.com/managing-purchases-customers?hsLang=en#purchases-management) - [Reservation Management](https://support.xola.com/managing-purchases-customers?hsLang=en#reservation-management) - [Customer Management](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-management) - [Customer Data & Engagement](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-data-engagement) - [Reporting](https://support.xola.com/reporting?hsLang=en) - [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en#main-content) - [Xola App Store Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#xola-app-store-integrations) - [Partner & Agent Management](https://support.xola.com/integrations-advanced-tools?hsLang=en#partner-agent-management) - [Marketing & Tracking Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#marketing-tracking-integrations) - [Mobile and Hardware](https://support.xola.com/mobile-and-hardware?hsLang=en#main-content) - [Mobile Tools and Apps](https://support.xola.com/mobile-and-hardware?hsLang=en#mobile-tools-and-apps) - [Hardware Setup & Devices](https://support.xola.com/mobile-and-hardware?hsLang=en#hardware-setup-devices) - Company - [About Us](https://www.xola.com/about) - [Careers](https://www.xola.com/team) - [Press](https://www.xola.com/press) - [Support](https://www.xola.com/support) - [Security Policy](https://www.xola.com/security-policy/) - Resources - [Articles](https://www.xola.com/articles/) - [Help Center](https://support.xola.com/) - [Success Stories](https://www.xola.com/success-stories/) - [App Store](https://www.xola.com/app-store) - [Demo](https://www.xola.com/demo) - [Xola Universe](https://www.xola.com/universe/) - Documentation - [API Documentation](https://developers.xola.com/) - [Payment Services Agreement](https://www.xola.com/payment-services-agreement/) - [Terms](https://www.xola.com/terms/) [![logo](https://support.xola.com/hubfs/logo.svg "logo")](https://www.xola.com/) © 2026 Xola Inc. 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