--- title: Smartwaiver description: Integrate Smartwaiver with Xola to streamline waiver processes. Upon booking, customers receive a link to complete a digital waiver, securely stored indefinitely. Once linked, the waiver appears in both the purchase profile and the trip's roster. --- [Skip to content](https://support.xola.com/smartwaiver#main-content) English Show submenu for translations [![Xola](https://support.xola.com/hubfs/logo.svg)](https://www.xola.com/) - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) Open main navigation Close main navigation - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) - English Show submenu for translations - [Login](https://xola.com/_public/login.html) [Login](https://xola.com/_public/login.html) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.xola.com/?hsLang=en) 2. [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en) 3. [Xola App Store Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#xola-app-store-integrations) # Smartwaiver ## Collect waivers ahead of time to speed up check-in and reduce front desk stress. **Smartwaiver** is a leading **digital waiver solution** that enables your guests to **sign waivers online before arrival**, eliminating the hassle of paper forms at your front desk. By **integrating Smartwaiver with Xola**, you can **streamline the guest check-in process**, **reduce administrative work**, and ensure that **every participant has a completed waiver on file** before their reservation begins. This integration helps you stay **organized**, **compliant**, and focused on delivering an exceptional guest experience—while minimizing delays and manual follow-up. Let your guests **sign from anywhere**, and rest easy knowing all waivers are **securely stored** and **automatically linked** to their reservations in Xola. To take advantage of the Smartwaiver integration, you'll need to open a Smartwaiver account. To contact Smartwaiver, click **[here](https://www.smartwaiver.com/about/contact/)**. **User Access:** **Administrator**or **Marketer** roles have access to set up and manage Smartwaivers in Xola. **Administrator** or** Reservationist **roles can view and link Smartwaivers to reservations and manage which products are assigned to waivers in Xola.  **Reservationist Lite **roles can view and link Smartwaivers to reservations in Xola.  **Equipment Manager, Guide Manager** or **Guide **roles can only view Smartwaivers linked to reservations on the Roster.  To **grant access** to users, [click here](https://seller.xola.app/settings/users). --- **What's covered in this article:** - [How to Get Started](https://support.xola.com/smartwaiver#get-started) - [How it Works](https://support.xola.com/smartwaiver#how-it-works) - [Tips for Success](https://support.xola.com/smartwaiver#tips) --- ### How to Get Started - **Get your Smartwaiver API Key** - You’ll need your API Key from Smartwaiver to connect the integration in Xola: - Log into your [Smartwaiver account](https://www.smartwaiver.com/). - Go to **My Account \> API Access**. - Copy your **API Key** from this page - you’ll need it in the next step. - **Connect Smartwaiver in Xola** - Once you have your API Key, connect Smartwaiver in Xola: - Log into your **Xola** account. - Go to the [App Store](https://seller.xola.app/apps/). - Find **Smartwaiver**, and click **Install**. - Paste your **Smartwaiver API Key** into the field provided. - Click **Connect**. ![27655916647707](https://support.xola.com/hs-fs/hubfs/Knowledge%20Base%20Import/27655916647707.png?width=584&height=326&name=27655916647707.png) - **Enable Waivers for Your Products** - To assign Smartwaivers to your products: - Go to **[Customers \> Digital Waivers](https://seller.xola.app/customers/digitalWaivers)** in Xola. - Click the **![36497010275611](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/36497010275611.png?width=161&height=30&name=36497010275611.png)** button to access waiver settings. - Select the products you want to link to Smartwaiver. - Click **Save**. Once enabled, your guests will automatically receive a link to the waiver in their **confirmation email** after placing a reservation. When the waiver is signed, it’s automatically attached to the customer’s reservation in Xola. --- ### How it Works After setup: - Each product in Xola can be connected to a **specific Smartwaiver template**. - When a guest makes a reservation, their **reservation confirmation email** will include a unique link to sign the associated waiver. - Guests who haven’t signed the waiver will be flagged in the [Xola Roster](https://support.xola.com/xola-roster?hsLang=en). - Once a guest completes the waiver, their signed waiver appears [directly in Xola, attached to their reservation](https://support.xola.com/purchases-tab?hsLang=en). A few key details: - - Waivers are **matched to participants by name and email**. - If multiple people are reserved under one name, one guest can sign for multiple participants (based on your Smartwaiver settings). --- ### Tips for Success - - **Match waiver templates to products**: Be sure each tour or activity has the correct waiver assigned. This prevents confusion for guests and staff. - **Encourage waivers pre-arrival**: Use confirmation and reminder emails to prompt guests to sign before they arrive. You can set this up in [Xola Settings](https://support.xola.com/xola-settings-?hsLang=en). - **Keep waivers updated**: If you update your waiver in Smartwaiver, double-check the integration still points to the correct template. - **Test the flow**: Do a test reservation to see how the waiver appears to guests and how it's tracked in Xola. 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