The Single Transaction for Multiple Reservations feature in Xola allows you to process one payment for a customer when multiple experiences or items are added to the checkout. Instead of charging the customer multiple times for separate reservations, this feature conveniently consolidates all charges into one credit card transaction, creating a seamless payment experience.
When you or your customer make a purchase in Xola or through the website checkout, proceed through the checkout process as usual. Near the end, you can click the Add Another Experience button located at the bottom of the checkout page. This action allows you to combine all selected experiences into a single transaction, meaning the credit card provided will be charged only once for the total amount of all experiences added.
This feature is especially useful for customers making multiple reservations or group activities, ensuring both you and your guests enjoy a simpler, faster, and more efficient checkout process.
User Access: Administrator, Reservationist or Reservationist Lite roles have access to make multiple reservations in a single transaction.
To grant access to users, click here.
What's covered in this article:
How it Works
In the Back Office:
- Click the green +Make a Purchase button and select the first experience you want to make a reservation for.
- After entering all the customer details, at the bottom of the screen, click the Add Another Product button.
- Then select the next experience, and continue you like this until all experiences are added.
- Then continue with the reservation as normal.
- This transaction will show in your Purchases Tab.
In Checkout:
- Your customer will choose an experience in the Book Now button you created on your website.
- After picking the Date, Time, any add-ons and entering their customer details. They will click Continue.
- Before entering payment they can choose at the bottom of checkout, Continue Shopping button.
- They will then be taken to a list of your products that they can choose from.
- They can continue to enter more products, and when done they will enter payment details and hit Pay.
- This transaction will show in your Purchases Tab.
In Reporting:
This Transaction will then show up in your transactions report as a single line item if it was all paid for at one time at the time of purchase.
Even if multiple experiences are purchased, only one transaction is processed so the transactions report shows a single line item as shown below.
Note: If you are using Custom Conversion Tracking, only the first transaction in a completed checkout of this nature will be accounted for. Click here to learn more about Custom Conversion Tracking.
Purchases Tab
The entire purchase is logged in the Purchases tab under one record if a customer purchased multiple experiences in checkout. This could be a Package reservation or when Add another experience is selected in the reservation process.
- You can select this record to view all the transaction details in one screen.
- You can then click on the purchase again on the scroll bar, and a separate record of each experience tied to the transaction will accordion downward so you can view each experience's details individually.
If you need to make changes to a Multi-Item Reservation, you can apply the following modifications to the entire transaction:
- Changing Arrival Date and/or Time
- Modifying Guest Count
- Adding a Charge/Discount
- Refunding a Purchase
- Modifying Add-ons
- Switch an Experience
- Modify Taxes and Fees
- Add or Remove a Code from a Purchase
- Cancel All Purchase
If you need to make changes to a single Experience of a Multi-Item Reservation, you can apply the following modifications:
- First click on the Multi Item Transaction, and then select the single experience you want to modify.
- Changing Arrival Date and/or Time
- Modifying Guest Count
- Adding a Charge/Discount
- Refunding a Purchase
- Modifying Add-ons
- Switch an Experience
- Modify Taxes and Fees
- Add or Remove a Code from a Purchase
- Cancel All Purchase
- Make It Private/Shared: If you are using private pricing for your experience and want to change the reservation from Private to Shared or Shared to Private:
-
- After a shared or private reservation has been made, you can switch to the other type. This option can be found on the Purchases tab inside the action menu under the
icon. - When switching an experience from shared to private, only events with no reservations will appear as available.
- Any pricing differences that have been configured will be applied when changing an experience type.
- After a shared or private reservation has been made, you can switch to the other type. This option can be found on the Purchases tab inside the action menu under the