---
title: Removing Taxes and Fees
description: This article explains how to remove taxes and fees from purchases in Xola, either during back-office checkout or after a reservation is made. Learn to navigate the Payment Summary, use the Modify button to eliminate specific charges, and understand limitations regarding Partner/Service fees. Additionally, it covers reinstating removed taxes or fees and processing refunds for customers who have already paid.
---
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# Removing Taxes and Fees
## How to Remove Taxes and Fees for Special Cases
You may have **customers** who are **tax-exempt** or who require **taxes and fees** to be removed from their **purchase**. In **Xola**, the ability to **remove taxes and fees** is limited to **back-office purchases** or can be done **after a purchase has been completed**.
This feature is particularly useful for **non-profit organizations**, **corporate groups**, or **special cases** where taxes and additional fees should not be applied.
**Read on below** to learn how you can **quickly and easily remove taxes and fees** from a customer’s purchase, ensuring that their **invoice** reflects the correct **final amount** in just a few simple steps.
**User Access:** **Administrator, Reservationist Lite **or** Reservationist **roles can remove taxes and fees from purchases.
To **grant access** to users, [click here](https://seller.xola.app/settings/users).
---
**What's covered in this article:**
- [Removing taxes & fees during a back office purchase](https://support.xola.com/removing-taxes-and-fees#during)
- [Removing taxes & fees after a purchase is made](https://support.xola.com/removing-taxes-and-fees#after)
---
### Removing taxes & fees during a back office purchase
- During a [Make a Purchase](https://support.xola.com/make-purchases-through-back-office?hsLang=en) workflow.
- Click the **Modify** button under the Purchase Summary.
- A  icon will appear next to all taxes or fees that can be modified.
- To remove a tax or fee before processing the purchase, click the  icon. A gray line will strike out the tax or fee line item and it will be removed from the purchase total.
- Proceed with the purchase as normal and click **Confirm**.
**Note:** If you have a Service fee from Xola, you will not be able to remove this fee. Only Taxes & Fees that you created in **[Settings](https://support.xola.com/taxes-and-fees-setup?hsLang=en)** will be able to be removed from a purchase.
**Oops!** If you need to reinstate a tax or fee, simply click the  icon on the line item to reverse the removal.
---
### Removing taxes & fees after a purchase is made
- After a reservation is made, go to the [Purchases Tab](https://seller.xola.app/purchases/) and find the purchase you want to modify.
- Under the** Payment Summary**, click **Modify.**
****
- Once you click **Modify**, a dropdown will appear where you can select the option for **Taxes & Fees**.
- To remove a tax or fee from this purchase, click the  icon. A gray line will strike out the tax or fee line item and it will be removed from the purchase total.
- Click **Confirm**, and your modifications will be saved.
- If a customer has already paid, then a green **Return Excess Payment** box will appear to have you return the tax or fee removed back to the original payment method. Click **Return Excess Payment **and you will be walked through the Refund Payment workflow.
**Note:** If you have a Service fee from Xola, you will not be able to remove this fee. Only Taxes & Fees that you created in **[Settings](https://support.xola.com/taxes-and-fees-setup?hsLang=en)** will be able to be removed from a purchase.
**Oops!** If you need to reinstate a tax or fee, simply click the  icon on the line item to reverse the removal.
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