--- title: Payouts Report description: This article explains how to use Xola's Payouts Report to reconcile bank deposits. Learn to navigate the Reports tab, filter by date range, and view itemized transaction details for accurate financial tracking. --- [Skip to content](https://support.xola.com/payouts-reports#main-content) English Show submenu for translations [![Xola](https://support.xola.com/hubfs/logo.svg)](https://www.xola.com/) - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) Open main navigation Close main navigation - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) - English Show submenu for translations - [Login](https://xola.com/_public/login.html) [Login](https://xola.com/_public/login.html) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.xola.com/?hsLang=en) 2. [Reporting](https://support.xola.com/reporting?hsLang=en) # Payouts Report ## Track Deposits with Precision and Ensure Accurate Financial Reconciliation The **Payouts Report** in Xola offers a **comprehensive breakdown** of every **deposit sent to your bank account**, making it an essential resource for accurate financial **reconciliation**. This report lets you clearly **match what appears in your bank statement** to the **specific transactions**—such as reservations, refunds, and fees—that contribute to each payout within Xola. Each payout is itemized with **transaction-level detail**, including the **date of deposit**, **gross sales**, **refunds**, **processing fees**, **net earnings**, and **adjustments**. This transparency helps you quickly identify any discrepancies, verify cash flow, and maintain **clean accounting records**. Whether you’re working with your **finance team**, **accountant**, or preparing for an **audit**, the Payouts Report streamlines the process by providing **ready-to-export data** and a clear audit trail. With this level of insight, you can confidently track the flow of money from **customer payments** to **bank deposits**, ensuring that every dollar is accounted for. **User Access: Administrator** or **Accountant **roles have access to the Payout Report in Xola. To **grant access** to users, [click here](https://seller.xola.app/settings/users). --- **What’s Covered in This Article:** - [What You’ll Learn From This Report](https://support.xola.com/payouts-reports#what-youll-learn) - [How to Access the Report](https://support.xola.com/payouts-reports#how-to-access) - [What You’ll See in the Graph](https://support.xola.com/payouts-reports#what-youll-see) - [Export Payout Report](https://support.xola.com/payouts-reports#Export) - [Deferred/Delayed Payouts: What does it mean?](https://support.xola.com/payouts-reports#deferred-delayed-payouts) - [Best Practices to Avoid Payout Delays](https://support.xola.com/payouts-reports#best-practices) --- ### What You’ll Learn from the Report This report shows you: - **What Funds Were Deposited:** The total amount Xola transferred to your bank account for each payout. - **Which Transactions Make Up Each Payout:** An itemized list of transactions. - **How Your Balance Was Calculated:** A breakdown of gross revenue, fees, and the resulting net payout. --- ### **How to Access the Report** - Go to the **Reports** tab. - Click on [Payouts](https://seller.xola.app/reports/payouts) from the report list. - Use the **date range filters** at the top of the page to narrow down the results. - Use the **Export button** to export the report to a CSV or Excel file.  **Note:** The deposit will show up as **Tour Transfer Xola Payout** in your bank statement. Payout notifications go to the primary email and not the communication email or to other delegate email accounts. --- ### **What You'll See in the Graph** At the top of the Payouts Report, you'll see a bar that displays: - **Refund Reserve Amount:** The [Refund Reserve](https://support.xola.com/refund-reserve?hsLang=en)** balance** that you hold in your account.  - **Adjust Refund Reserve Button: **Click on the button to adjust the **minimum balance** that you want to keep in your Xola account as [Refund Reserve](https://support.xola.com/refund-reserve?hsLang=en). - **Available to Payout Amount: **The amount in your Xola account that is ready to be paid out, minus any Refund Reserve (if set up). - **Top Up Button:** Click on the button to **manually top up** your [Xola Balance to cover refunds](https://support.xola.com/how-to-manage-refunds-and-balances?hsLang=en). ![36679328288155](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/36679328288155.png?width=670&height=141&name=36679328288155.png) Under this, you will see a graph that displays a high-level view of how and when funds have been deposited into your bank account. - **Item: **If you hover over, this will show you where the** Payout came from. ** - **Date: **The **date the payout was processed** (not necessarily the transaction date). - **Amount: **The **net amount** associated with the Payout. This is the amount added to your bank account.  - **Balance: **The **running total** of your Xola balance after each Payout.  - **Source: **Indicates where the Payout came from. Admin always means Stripe.  - **Method: **The **payment method** that was given to the bank.  ![38093393571867](https://support.xola.com/hs-fs/hubfs/Imported%20sitepage%20images/38093393571867.gif?width=670&height=330&name=38093393571867.gif) After clicking into a payout, you’ll see an itemized list of the transactions included in that deposit. This includes: - **Item: **The specific experience given for that transaction.  - **Transaction Date**: The date the transaction was processed in Xola. - **Payout Date:** The date on which the transaction was paid out.  - **Gross: **The total amount charged to the customer before deductions. - **Processing Fee**: The Stripe credit card processing fee deducted from the gross amount. - **Service Fee:** Xola’s fee for using the platform, if applicable. - **Guest Fee: **A fee paid by the guest, often retained by your company. Please note that this column will only show for those on the [Flex Level](https://support.xola.com/flex-level-guest-pays?hsLang=en). - **Taxes/Fees: **Any sales tax or additional fees applied to the transaction.  - **Net: **The final amount added to your Xola balance after all deductions. **Note:** The summed total of the **Net** column equals the amount deposited into your bank account for that payout. - **Balance: **Your running Xola account balance after each transaction. - **Source: **Where the transaction originated (e.g., checkout, Back Office, Kiosk, OTAs). - **Method**: The payment method used (e.g., credit card, cash, store credit). ### Export Payout Report Before exporting, use the filters at the top of the report: - Choose your **desired date range**. - Click **Export**to download your report. **Payout Export** This report shows revenue based on **when payments are received**, regardless of the event date. **What It Shows:** - Revenue reflects **actual money collected** within the date range. - This includes transactions for future events if the customer **pays during the selected period**. > **Example:** If a guest purchases today for an event next month and pays now, the revenue appears in **today’s** report. #### Exported Payout Report Overview When you export your report, you'll receive a file with multiple tabs. Each one offers a different layer of insight into your business. **Report Details Tab** This tab give you details about the report including:  - **Generated By** - Name - Company - Email - **Generated Date** - **Filters** - From Date - To Date - **Payout Lag as of Exported date:** Shows how many days pass between when your business earns money and when those funds are actually paid out to you. - **Payout Frequency as of Exported date:** Tells you how often Xola deposits payouts into your bank account, such as daily, weekly, or monthly. **Summary Tab – High-Level Payout Overview** This tab gives you a snapshot of all scheduled events and how they're performing. **Key Data Points:** - **Payout Transaction ID** - **Transaction Date:** when the payout occurred - **Currency:** What Currency the Payout was in - **Gross:** The amount that was paid out  **Transactions Tab – Every Transaction in Detail** This tab shows each transaction within the selected period, with complete breakdowns. **Columns Include:** - **ID: **Internal transaction ID - **Booking ID: **Booking reference number - **Confirmation Code: **Code shared with the customer - **Transaction Date:** When payment was processed - **Arrival: **Scheduled event date - **Realized Date: **When revenue is recognized - **Package:** If part of a package deal, the name of the package will show - **Item: **Product or experiences reserved - **Customer Name** - **Currency: **e.g., USD - **Gross: **Total collected - **Processing Fee: **Fees charged by your payment processor - **Service Fee: **Xola’s platform fee - **Guest Fee:** Fee charged per guest (visible for Flex level plans only) - **Net: **Earnings after deductions - **Balance: **Running Xola account balance - **Source: **Transaction origin (e.g., checkout, back office) - **Method: **Payment method used - **CC Brand: **Visa, Mastercard, etc. - **Tags:** Custom or auto-applied tags - **Payout Date:** Date on which the transaction was paid out.  - **Taxes & Fees: **Combined, plus detailed columns for each tax/fee - *Note: This does not include the Xola Service Fee.* **Tip:** Use this tab to reconcile deposits, check processor fees, and audit payments line-by-line. --- ### Deferred/Delayed Payouts: What does it mean? There are several reasons why a payout may be deferred: - **Refunds Issued:** If a refund is processed after the payout is compiled but before it is sent, and it reduces your available balance, the payout will be delayed. - **Missing Payment Details:** If your payment information (bank details) is missing or incomplete under **[Settings > Payments](https://seller.xola.app/settings/payments)**, payouts cannot be processed. - **Stripe Verification Issues:** If your Stripe account has not been verified (KYC not completed), payouts will be held. You will see a KYC popup in your account, if you need to verify details in your account. - **Banking Info Changes:** Outdated or incorrect bank details can also cause delays. If a payout is delayed, the primary account email will receive a **Payout Deferred** notification. The delayed funds will be rolled into the next eligible payout once the issue is resolved. ![26858852451483](https://support.xola.com/hs-fs/hubfs/Knowledge%20Base%20Import/26858852451483.png?width=670&height=345&name=26858852451483.png) --- ### **Best Practices to Avoid Payout Delays** - **Batch refunds to reduce payout delays:** If you process refunds only on a specific day (e.g., Fridays), only that day's payout may be impacted, helping you predict and manage potential delays more easily. - **Keep Payment Information Updated:** Ensure all details in your **[Payment Details](https://seller.xola.app/settings/payments)** page are current. - **Monitor for Stripe Alerts:** Complete any verification steps prompted by Stripe. - [Getting Started](https://support.xola.com/getting-started?hsLang=en#main-content) - [Account Setup & Configuration](https://support.xola.com/getting-started?hsLang=en#account-setup-configuration) - [Website Integration & Installation](https://support.xola.com/getting-started?hsLang=en#website-integration-installation) - [Flex Plans](https://support.xola.com/getting-started?hsLang=en#flex-plans) - [Managing Purchases & Customers](https://support.xola.com/managing-purchases-customers?hsLang=en#main-content) - [Purchases Management](https://support.xola.com/managing-purchases-customers?hsLang=en#purchases-management) - [Reservation Management](https://support.xola.com/managing-purchases-customers?hsLang=en#reservation-management) - [Customer Management](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-management) - [Customer Data & Engagement](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-data-engagement) - [Reporting](https://support.xola.com/reporting?hsLang=en) - [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en#main-content) - [Xola App Store Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#xola-app-store-integrations) - [Partner & Agent Management](https://support.xola.com/integrations-advanced-tools?hsLang=en#partner-agent-management) - [Marketing & Tracking Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#marketing-tracking-integrations) - [Mobile and Hardware](https://support.xola.com/mobile-and-hardware?hsLang=en#main-content) - [Mobile Tools and Apps](https://support.xola.com/mobile-and-hardware?hsLang=en#mobile-tools-and-apps) - [Hardware Setup & Devices](https://support.xola.com/mobile-and-hardware?hsLang=en#hardware-setup-devices) - Company - [About Us](https://www.xola.com/about) - [Careers](https://www.xola.com/team) - [Press](https://www.xola.com/press) - [Support](https://www.xola.com/support) - [Security Policy](https://www.xola.com/security-policy/) - Resources - [Articles](https://www.xola.com/articles/) - [Help Center](https://support.xola.com/) - [Success Stories](https://www.xola.com/success-stories/) - [App Store](https://www.xola.com/app-store) - [Demo](https://www.xola.com/demo) - [Xola Universe](https://www.xola.com/universe/) - Documentation - [API Documentation](https://developers.xola.com/) - [Payment Services Agreement](https://www.xola.com/payment-services-agreement/) - [Terms](https://www.xola.com/terms/) [![logo](https://support.xola.com/hubfs/logo.svg "logo")](https://www.xola.com/) © 2026 Xola Inc. 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