Single Transaction for Multiple Reservations is feature within Xola that allows you to charge the customer on one credit card transaction when multiple experiences or items are added to the checkout.
Example: If you are making a purchase in Xola, once you are near the end of the checkout process, click the Add Another Experience button at the bottom, this will run the credit card provided one time for all experiences added.
What's covered in this article:
How it works
In the workflow shown below, this checkout would be executed in one transaction
It will then show up in your transactions report as a single line item if it was all paid for at one time at the time of purchase.
Note: Although there were multiple experiences, only one transaction took place so, a single line item is displayed in the transactions report as shown below
Note: If you are using Custom Conversion Tracking, only the first transaction in a completed checkout of this nature will be accounted for. Click here to learn more about Custom Conversion Tracking.
Purchases Tab
The entire purchase is logged in the Purchases tab under one record if a customer booked multiple experiences in checkout. (This could be a Package booking or when "add another experience" is selected in the booking process). You can select this record to view all the transaction details at once. You can then click on the purchase again, and a separate record of each experience tied to the transaction will accordion downward so you can view each experience's details individually.
Note:
If you are using private pricing for your experience and want to change the reservation from Private to Shared or Shared to Private, you can.
- After a shared or private reservation has been made, you can switch to the other type. This option can be found on the Purchases tab, inside the black action menu under the 3 dots.
- When switching an experience from shared to private, only events with no reservations will appear as available.
- Any pricing differences that have been configured will be applied when changing an experience type.