Setting Up Receipt Printers & Cash Drawers in Xola

This guide walks you through everything you need to know about connecting and setting up receipt printers and cash drawers with your Xola account. Whether you're using a Windows or Mac desktop, you'll find clear instructions on which hardware is compatible, where to purchase it, and how to get it working. Connecting this equipment enables seamless in-person transactions, faster checkouts, and printed receipts, giving your business a polished, professional point-of-sale experience.

What's covered in this article:

• Hardware Compatibility 

• Required Hardware

• Compatibility Requirements

• Receipt Printer Setup

  • Star TSP100 Receipt Printer Setup
  • Epson TM-T88V Receipt Printer Setup

• Cash Drawer Setup

Hardware Compatibility

* Availability may vary by country; Amazon links provided may not work for all regions. Prices and availability as of October 30, 2024.

Required Hardware

To enable printing and cash handling, you’ll need the following:

• Receipt Printer

  • Windows: Star TSP100 TSP143U (Amazon link)

  • Mac or Windows: Epson TM‑T88V (Amazon link)

• Cash Drawer

  • APG VB320‑BL1616 Vasario Series (Amazon link)

• Linking Cable

  • Required to connect the printer to the cash drawer (Amazon link)

Compatibility Requirements

• Must use Xola on a desktop computer (Java-enabled browser).

• Not supported on mobile phones or tablets.

• Your computer must have a USB port or a compatible adapter to connect hardware.

Receipt Printer Setup

Star TSP100 Setup

• Install Web Browser: You’ve probably already done this but it is important to know that whatever web browser you wish to use Xola with will need to be installed before the other software to ensure proper functionality. So if you want to use Firefox or Google Chrome, make sure that you’ve installed them before proceeding to the next steps.
• Attach the Printer to your Computer: It is all too easy to forget this crucial step! Make sure that the printer is plugged into power, powered on, attached to your computer by USB, and loaded with a roll of receipt paper.
• Install Printer Driver: Go to the following page and download futurePRNT V7.4 Lite: https://starmicronics.com/support/products/tsp100iii-support-page/
  • When the download is complete open the file and follow the installation instructions.
• Install/Update Java: Go to the following page, download and install the latest version of Java: https://java.com/en/download/
• Install QZ Tray: Go to the following page and download QZ Tray v2.0: https://qz.io/download/
  • After you’ve downloaded QZ Tray but before installing it, shut down all web browser applications on your computer.
  • Once your web browsers are shut down, open the downloaded QZ Tray file and proceed with the installation.
  • After installation is complete, QZ Tray will launch. You will see an icon in the taskbar indicating that QZ Tray is running. You may click this icon and select Automatically Start if you don’t want to have to start up QZ Tray manually every time you boot your computer.

• • Restart your computer.
• Finalize Setup: After restarting your computer, verify that QZ Tray is running by looking for its icon in your taskbar.
  • Open your web browser and go to log in to Xola.
  • You will see a pop-up asking to give QZ Industries access to local resources. Check the ‘Remember this decision’ box then click Allow.

• • Now go to Settings > Hardware > Receipt Printing in Xola and select the Star TSP100 from the dropdown.
  • You are ready to print receipts!

Note: If you don’t see your printer in the dropdown, restart your computer and repeat the Finalize Setup procedure (you will not be prompted to allow permission again).

• We also have video tutorials that can walk you through this process on Windows 7 or Windows 10:
  • Windows 7: https://vimeo.com/167354550
  • Windows 10: https://vimeo.com/167354662

Epson TM‑T88V Setup

• In Xola, go to Settings > Apps.
• Find Cash Drawer & Receipt Printer and click Install.
• Open this Epson Driver Download link 
• Install QZ Tray: Go to the following page and download QZ Tray v2.0: https://qz.io/download/
  • After you’ve downloaded QZ Tray but before installing it, shut down all web browser applications on your computer.
  • Once your web browsers are shut down, open the downloaded QZ Tray file and proceed with the installation.
  • After installation is complete, QZ Tray will launch. You will see an icon in the taskbar indicating that QZ Tray is running. You may click this icon and select Automatically Start if you don’t want to have to start up QZ Tray manually every time you boot your computer.
• Contact support@xola.com to let us know you are using this printer. We will need to make a small modification to your account so that there is no extra blank space at the bottom of your receipts, and to enable cash drawer operation.
• You may now begin the tutorial: https://vimeo.com/166883681
• Now go to Settings > Hardware > Receipt Printing in Xola and select the Epson TM‑T88V from the dropdown.
• You are ready to print receipts!

Cash Drawer Setup

• Plug the cash drawer into the receipt printer using the linking cable.

• Ensure both devices are powered on and the printer is recognized by your computer.

• The drawer will automatically open during receipt printing or when triggered in Xola.

• If drawer fails to open, double-check printer connection and QZ Tray permissions.