BBPOS WisePOS™ E (Desktop) Hardware Setup

The BBPOS WisePOS™ E is a countertop reader for use with Xola desktop login. It connects to Xola over a local network connection via Wi-Fi or ethernet. It supports EMV chip and tap transactions, mobile wallets like Apple Pay and Google Pay, and magnetic-stripe swipes.

What's covered in this article: 

• About the BBPOS WisePOS™ E
• How to Set Up the BBPOS WisePOS™ E
• Other Xola Hardware Devices

About the BBPOS WisePOS™ E

BBPOS WisePOS™ E is for desktop computers, iPads, and stationary set-ups.

Note: Click here for a list of hardware supported by Xola.

How to Set Up the BBPOS WisePOS™ E

Please make sure you have purchased a BBPOS WisePOS™ E before installing the EMV app. 

• Navigate to the Xola App Store by clicking the App Store tab on the left.
• Locate EMV and select the App Store tile.
• Click the green Install button.
• On the BBPOS WisePOS™ E-reader device, pull the door off from the bottom left corner of the device and insert the battery. Once this battery is inserted, push the battery door back on. 
• Hold the power button on the right-hand side of the device to power on. 
• Once powered on, the device will ask you to connect to a Wi-Fi network. Hit the 'Change Wi-Fi' button and find your Wi-Fi network. Click on the Wi-Fi network and enter the password, if needed. 
• Once connected, hit the back arrow at the bottom of the screen. 
• Now, you will be taken to the Payment Screen which is a screen that says Payments by Stripe. 
• Go to your Xola Account and Log in. 
• Navigate to Settings > Hardware.
  
  • The BBPOS WisePOS™ E pairs with laptop/desktop computers. Both the computer and the device need to be on the same network to pair and maintain a connection.
• Enter a POS Station Label > Save
• Next, click on Add Device
• Label: Name your Device 

• Registration Code: This requires you to enter the following sequence on your BBPOS WisePOS™ E

  • • Swipe over on the left-hand side to the right side
    • Click on Settings on the device screen
    • Enter the key sequence 0-7-1-3-9 for your admin code. 
    • Click on Generate Pairing Code
    • Enter the generated code from the device in the Registration Code field in Xola.
    • Click Add Device in Xola.

   

• After adding the device, you will see an option to pair the device. This is the final step in setting up your hardware.
• Once you successfully complete the above steps, you can take payments via the card reader. You will know the device is paired and ready if you no longer see the credit card input field readily available.
• Instead, you will see a 'Manual Entry' toggle in its place.
• Once you select Pay, you will have 5 minutes to process a card.
  • If it fails, you will have the option to try another card or use a different payment method.
• All purchases made via your Chip & Pin hardware will be tagged EMV.

Note: If you see the input fields for your credit card, your device will no longer be paired. Please navigate to Settings > Hardware to pair your device.