This hardware will allow you to process payments with Chip & Pin / Contactless (EMV). Please make sure you have purchased a Reader M2, BBPOS WisePad 3, or BBPOS Chipper before installing the EMV app.
Note: These devices are currently available for mobile only, read about desktop compatible payment hardware here. The BBPOS WisePad 3 is only available for CA & UK, purchase here. The Stripe Reader M2 is available for US, purchase here. Once purchased, all orders are nonrefundable and nonreturnable.
Click here for list of hardware supported by Xola.
- Ensure the EMV app is installed in your Xola account. To do this:
- Navigate to Settings > Apps and scroll through the list of apps until you locate one titled EMV. Once you are able to locate it, you can skip to Step 2.
- If the app is not already installed in your Xola account, take these next steps:
- Navigate to the App Store tab.
- Locate EMV and select the App Store tile.
- Click the green Install button.
- Navigate to Settings > Apps and scroll through the list of apps until you locate one titled EMV. Once you are able to locate it, you can skip to Step 2.
- Once installed from the Xola App Store, you will also need to make sure to download the current version of the Xola Phone app for your mobile device.
- Upon opening Xola Phone on your Mobile device, be sure to tap Accept while being prompted to Allow Bluetooth to access the Xola Phone App.
- Power on the Reader M2, BBPOS WisePad 3, or BBPOS Chipper device
- Reader M2 & BBPOS Chipper: When ready to connect the device’s light will flash blue every 1-3 seconds
- BBPOS WisePad 3: Once you power the device on you will hear a low chime and 'Stripe' will display on the screen.
- You are now ready to pair the device
- In Mobile App go to Settings
- Tap Payment Hardware
- Under Payment Device Type, select Bluetooth payment device
- Once the Chipper or Reader M2 device is discovered, the name of the device (ex: CHB000000000000) will be displayed under the Nearby Devices column
- Tap the Connect button to the right of the device name
- A Bluetooth Pairing Request message will appear, select Pair.
- You will then see a green message at the top of your screen confirming the device is successfully connected.
- Once connected there will be a yellow dot next to the Settings icon in the Xola Phone app until standby mode is activated
- Once connected and ready the device status will be indicated by a green dot next to the Settings icon on the lower right corner of the app
If you successfully complete the above steps you are now ready to take payments. A new payment option will be present when making a booking in the back office.
On the payment screen, ensure that the icon is selected as the Method. You will have 5 minutes to process a card. If it fails you will have the option to try another card or use a different payment method. All bookings made via your Chip & Pin hardware will be tagged EMV.
For more instructions and troubleshooting from Stripe click here.