The Xola Redemption app enables ticket redemption across multiple locations and operating partners. Our dedicated app ensures all customized ticket expiration and validation rules are easily enforced at check-in time, ensuring a seamless guest experience and protecting against ticket fraud and human error.
The Xola Redemption app will streamline guest check-in with Xola's QR Code Scanning functionality. Easily add a QR code to your automated reservation confirmation emails, then check in guests by simply scanning the code, with the Xola Redemption App. Xola's QR codes can be scanned from a mobile device or the printed reservation confirmation email. This is an iPhone app that will support the check-in process and ensure that the tickets are used only once.
What's covered in this article:
- How to Enable Ticket Redemption on Xola
- How to Set up ticket redemption
- How to Download the Xola Redemption App on your iPhone
- How to Use the Xola Redemption App
- Itemized Ticketing Option
How to Enable Ticket Redemption on Xola
- Navigate to the Xola App Store by clicking the App Store tab on the left-hand side menu.
- Locate Ticket Redemption and select the App Store tile.
- Click the Install button
- Next, locate QR Code Scanning and select the App Store tile.
- Click the Install button
- You can also optionally add the Apple Wallet Passes app. This enhances the customer experience by generating Apple Wallet passes for their reservations. Once a booking is made, a personalized Apple Pass is sent via email, allowing guests to conveniently access their reservation details right from their Apple Wallet.
- Navigate to Products > Global Settings > Check In and enable Check-In
Note: you must have both the Ticket Redemption and QR Scanning App installed in your Xola account along with Check-In being enabled to use the feature.
How to Set up Ticket Redemption
Set up Experiences:
Once both apps are installed from the App Store you can set up your experiences to accommodate the QR scanning.
- Go to Products > Experiences, hover over the experience, click Edit.
- On the left-hand side go to Tickets.
- Choose how you want the QR code to appear to the guest:
- One ticket per group/party: This will give one QR code per group. I.e. if you have a group of 5, they will only have to present the 1 QR code and the whole group of 5 will be checked in at once.
- One ticket per guest: This will give one QR code per guest. I.e. if you have a group of 5, they will have to present 5 QR codes and 1 QR code will check in 1 guest.
Note: This is a product-specific feature, meaning you can choose to enable the feature at the experience level. Not all experiences have to use this feature.
Set Up Users:
All admins and primary account owners will have access to this app. There are no permissions you will need to give these user types.
Partners will need to be set up in the Partner settings to use the app.
- Navigate to Marketing > Partners
- Either choose to edit the existing Partner or set up a new one.
- Please see this article to set up a new Partner: Partner Management
- Toggle on login access and click Save
- Note: If you do not see this toggle please reach out to Xola Support to turn on Partner User Login for your account.
- When a Partner is given access to your Xola account, the Partner should get a 'Set Password' email. This email and password are what they will log into the app.
- Now have your staff (Admin users) and Partners download the Xola Ticket Redemption App on iPhone
How to Download the Xola Redemption App on your iPhone
- Go to the Apple App store on your iPhone
- Search Xola Redemption and Install the App
- Once installed open the App
- Log in to your Xola Account
- This must be a Primary or Admin user
- You can set up a partner user to log in to the app
How to Use the Xola Redemption App
- Log in to the app on your iPhone
- Go to Scan Code, you may need to grant the app access to your camera.
- Have the customer pull up the QR code on their phone, or printed out email.
- Hover your iPhone over the QR code.
- You will be greeted with one of the following Screens:
Checked In: Meaning that the check-in was successful and you can continue to check in the guest.
Already Checked-in: meaning that this code has already been used to be checked in.
Expired: meaning that the ticket is outside the validation window set in your experience settings. Learn more here.
Invalid Code: meaning the code you are scanning is not an experience you have or the right QR code for your account. Double-check the ticket to make sure it is for your company's offerings.
Note: After you have checked in a guest using the Xola Redemption app, you can go back to your Dashboard (on your desktop or Xola Mobile App) and see the guest for that experience checked in. You can also see they are checked in on the Purchases tab and under the Timeline tab.