Pricing Preferences

Xola's Pricing Preferences allow you to set up your experience pricing in a way that matches your business needs. Whether you want to offer group discounts, tiered pricing, private outings, or more, this section lets you customize all your pricing preferences in one spot.

What's covered in this article:

• Experience Types
• Demographics
• Pricing Structure 
• Payment Requirement
• Down Deposits
• Promote Private Pricing

To get to your pricing preferences, navigate to Products > Experiences

Here, you can either add a new experience and set the pricing or edit the pricing for an existing one.

Experience Types

These options allow you to choose if your customer will be on a public trip and share the experience with other people, a private trip in which they will be the only group on the experience, or Public & Private, where the customer can choose which they would like to do at the time of checkout. 

• Public Experience: Different groups may attend the same event.
• Private Experience: Only one group may attend the event.
  • Note: Private events will only allow one group per time slot. However, if you have equipment available, you can turn on multiple private Events and allow more than one group to book a single time. To learn more, click here. 
• Public & Private Experience: At the time of purchase, a group may electively choose a private or public experience.
  • Here's how it works:
    • For back-office purchases:
      • During the back office purchase process, select an experience that has private & public purchase enabled.
      • At the top of the page, select Public or Private. After selecting this option, only time slots that can take the option you chose will appear. 
      • Different pricing rules will apply if the experience has been configured with a different price for Private pricing. 

• Switch a purchase type:
  • After a public or private purchase has been made, you can switch it to the other type. This option is on the Purchases tab, on the modification ribbon at the top.
  • When choosing to switch a purchase from public to private, only events that do not have a purchase on them yet will appear as available. 
  • Any pricing differences that have been configured will be applied when changing an experience type.

Demographics

Now, to set up demographics, you will click Add Demographic and select a Global Demographic or select Create Demographic and input the following:

• • Name: You can use one of our default demographics, such as Adults or Children, or type your own in the text field.
  • Caption: If you'd like, add an optional caption for that demographic that will be shown to your customers at checkout. For example, if the demographic is 'Students', you may want to add a caption such as "High School and College Students, must present student ID".
  • Reorder the demographics in the order you want shown on checkout by clicking and holding the icon and dragging the demographic to the right order. 

Tip: To edit a demographic, click the icon. 

Pricing Structure

Under the pricing structure, depending on what experience type you choose, you will have the following options: 

Public Pricing

Flat Pricing

With Flat Pricing, whatever you have set for the demographic price will be the cost per person.

To edit the individual demographic pricing, click on the icon and input the price for that specific demographic. 

Tiered Pricing

With Tiered Pricing, the price you charge changes when group size thresholds are passed, this could be a markup, markdown, or final price. You could also do a $ amount or % of the demographic amount. 

• Click the +Add Tier button.
• Put the group size for which the pricing will apply. This is greater than or equal to the number you set.
• Configure the price for each demographic. 
  • Markup: Price increases by the amount set. 
  • Markdown: Price decreases by the amount set. 
  • Final Price: Price set to show as the price for that tier. 
• Click Save.
• Continue to add as many tiers as desired for this experience.

Note: Customers can also use a coupon at checkout when using tiered pricing.

Private Pricing

Per Person vs. Per Outing Pricing

When you select the experience type to be private, you have the option for your experience to be priced either per person or per outing.

• Per-person pricing will change the total price based on the number of individuals in the reservation.
• Per Outing, pricing is a private experience at a single price, regardless of the number of people reserving.
• The pricing can be flat or tiered, based on group size and the preferences you set.

Flat Pricing

With Flat Pricing, the total number of people booking does not impact the price per person or per outing. Whatever you have set for the demographic price or per outing price will be the cost.

To edit the individual demographic pricing, click on the icon and input the price for that specific demographic.  

Tiered Pricing

With Tiered Pricing, the price you charge changes when group size thresholds are passed, this could be a markup, markdown, or final price. You could also do a $ or % of the demographic amount or per outing price. 

• Click the +Add Tier button.
• The first tier will have you create a base price for each demographic or per outing. 
• Put the group size for which the pricing will apply. This is greater than or equal to the number you set
• On the second tier, configure the price for each demographic or per outing price. 
  • Markup: Price increases by the amount set. 
  • Markdown: Price decreases by the amount set. 
  • Final Price: Price set to show as the price for that tier. 
• Click Save.
• Continue to add as many tiers as desired for this experience. 

Note: For private pricing, you can choose which of your experience schedules you want to offer the private purchase option. 

Payment Requirement

For experiences priced at $0, you have the option to collect credit card details during the booking. This allows you to keep a card on file for any charges that may need to be processed after the initial purchase. You can toggle this setting separately for both Checkout and Back Office transactions.

Down Deposits

By setting up Down Deposits, you provide your customer the option to pay only a deposit at checkout, with the remaining balance due at a specified time. A deposit can be set up as a fixed amount per person, per purchase, or a percentage of the purchase.

• Toggle on the Enable Down deposit. 
• Next, set how many days away you want a customer to pay a deposit.
  • For example, if you want customers who book more than 30 days in advance to pay a deposit, set 30 days in the field. 
  • If you want the customer to always have the option to pay a deposit, you can set this to 0 days. 
• Choose your Deposit Amount:
  • Set a dollar amount Per Person
  • Set a dollar amount Per Booking
  • Set a percentage amount Per Booking
• Checkout Perfenece 
  • Allow customers to choose between paying in full or deposit amount: This means that the customer will have the option on the payment screen to pay the deposit amount or the full amount. 
  • Require customers to pay deposit amount only: This means the customer will only have the option to pay the deposit amount and will have a balance due when they arrive. Alternatively, you can set up sending invoices to the customer with a balance due before arrival. 
• Balance Due Date:
  • Set how many days before the event you wan the remaining balance to be due.
  • Toggle on the option to invoice customers for the balance due before their arrival automatically.
  • You can also set up your Self-Service options to allow customers to make payments via invoice for any balance due before their experience.
  • Note: Xola does not automatically collect balances. You can see which purchases have payment due from the Pending Actions Queue within Xola.

Promote Private Pricing

If you've selected the Public & Private experience type, you have the option to present private pricing as an upsell banner: 

How to Set It Up:

• Toggle on: Promote Private Pricing as an Upsell
  This enables the banner to appear during checkout, encouraging customers to upgrade to a private experience.
• Optional: Hide the public/private selector toggle
  While you can hide the selector, Xola recommends keeping it visible. When shown, customers are given a clear choice upfront, improving your chances of converting them to a private experience.
  • If you hide the toggle, Xola assumes all bookings are public by default and displays the upsell banner automatically.
• Customize the Banner Message
  Xola provides a default banner template, but you can tailor the text to match your brand voice and business goals better.

How It Works at Checkout:

• Customers begin the booking process by seeing the public pricing for the experience.

• After selecting a date, they'll be given the option to upgrade to a private booking.

• Once a selection is made, the availability calendar and pricing dynamically update:

  • Private experiences are only available for time slots with no existing reservations.

  • Any checkout price messaging will reflect the chosen option (public or private) in real time.