Xolabot resume booking

Xolabot's Resume Booking feature increases your websites conversion rates and revenue from bookings. It does this by re-engaging customers who have opened a checkout window and exited without making a purchase. When a customer exits a checkout, the following bot will show up.

What's covered in this article:

Getting started with Xolabot Resume Booking

  1. Navigate to the Xola App Store by clicking the App Store tab in the upper right hand corner.
  2. Locate Xolabot Package Upsell and select the App Store tile.
  3. Click the green Install button
  4. That's it! Xolabot Resume Booking, is now set up and ready to go. No configuration needed! 

How it works on your website

If your customer opened up the check out a window and did not complete the checkout, XolaBot will pop back up after three seconds and ask your customer if they would like to complete their checkout.

  • When a traveler selects YES, RESUME BOOKING they will be brought back to where the left off at checkout.
  • When a traveler selects NO, the notification will go away. 
  • If you have the Abandoned Booking Recovery feature enabled, Resume Booking will integrate seamlessly. That means if a booking a recovered from the rescue email or resume booking chat, it will communicate with the other. For example, if a traveler goes back to the checkout from selecting the YES, RESUME BOOKING button and makes a booking, they will not receive and Abandoned Booking email. 





Note: Some website platforms (CMS) limit external Javascript and this may mean you cannot use XolaBot. i.e. GoDaddy's free website builder.

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