Flex level (company pays)

Xola supports four different fee structures:

  1. Flex Level, Guest Pays
  2. Flex Level, Company Pays
  3. Flex Standard, Guest Pays
  4. Flex Standard, Company Pays

This article addresses frequently asked questions about Flex Level, Company Pays -- where a 3% fee is assessed on all credit card transactions and is attributed to your Company.

Note: Your Xola account must meet certain qualifications, to be on this fee structure. 

If you have any other questions please reach out to our Support Team at support@xola.com.

How much is the Service Fee?

The typical Service Fee is 3%.

What is the Service Fee assessed on?

The Service Fee is assessed on the sub-total before taxes & fees.

This means the Service Fee will decrease if you apply coupons or discounts to the reservation. Conversely, the Service Fee will increase if you have custom line items, add-ons, etc.

Who pays the Service Fee?

The Service Fee is paid by your Company.

Is the Service Fee assessed on all methods of payment (including cash)?

No. The Service Fee is assessed only on credit card transactions. 

Does Xola keep all the Service Fees?

Xola only keeps Service Fees assessed on credit card transactions. In your transaction reports, you'll see these titled Service Fees. The fee is deducted from the earnings of the company and will be seen in your reporting under the Service Fee column. It is not shown in the purchases tab because it is not an additional fee added to the purchase, but rather a percentage deducted from the total that is reconciled via your payouts from Xola.


How are the Service Fees collected for deposits and split payments?

Service Fees are collected proportionally to the partial amount paid.

For example,

  • You have a reservation for $100 
  • Your Guest makes a deposit or split payment of $20.
  • Xola deducted from the earnings of the Company, 3% of the amount paid (ie 3% of $20.00= $.60). You can see this in the earnings report under the Service Fee.
  • When the rest of the balance is collected so will the remainder of the Service Fee. 

This is how the transaction would appear in your reports.


Will my guest see a Service Fee? 

When the Service Fee is configured to be paid by the Company, only the Company sees the fee; the guest will never see a fee. The fee is deducted from the earnings of the company and will be seen in your reporting under the Service Fee column. 


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