Product Experiences

Product Experiences represent the experiences that you sell. This includes describing the experience, pricing, schedules, cancelation policies, terms and conditions, and dozens of other preferences. Your experience is very customizable, but don't get overwhelmed; we will start with the basics.

Select Products >Experiences from the Xola menu bar and dive right in.

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Global Settings

Notice the Global Settings button under the Products List on the left-hand side this is where you set up things that are shared amongst all of your experiences.

Global Settings include:

Note: For settings marked with an asterisk (*), these can be set at a Global level or experiences level.

Please take a few minutes to click through and see what can be set in each category so that you are familiar with what the defaults are when something is not explicitly set when configuring an experience. For now, we will take the default settings configured when your Xola account was set up.

Product

Time to create a Product, click on the blue Create a Product button and create a new product.

Xola allows you to store all of the information associated with your product in one place. It can be a bit daunting when you create your first product, but you will quickly master how to create a product.

Notice that Xola indicates the fields required to set up a product with a red dot. We will create our first product by filling in only what is required. Later you can return and flesh out the product with more details.

Under Descriptive Content: 

  • Title: The title is the name for the experience that your customers see when they go through the purchase workflow.
  • Excerpt: Create a brief excerpt, a short sentence or two, that represents the experience for the customer during the reservation process.
  • Description: The description section describes the experience that people purchase through some third-party platforms such as Viator. 
  • Meeting Location: Designate where your customers should show up to begin their experience. Use the map to pin an exact location and the text field to provide an address and instructions to get people where they need to be.

Under Schedule and Availability: 

  • Duration: Set the Customer Facing duration to the time that a customer should expect the experience to last. Then, set the Equipment duration to the time that anything associated with the experience is not available for another experience.
  • Schedule: Create a schedule that offers start times and dates for your customers to select from. Multiple schedules can be added to a single experience. (Configure the basics, we will circle back to look at all your schedule options later)

Under Pricing: 

  • Base Price: Set the price for each demographic. 
  • Demographic: Demographics describe the types of people you expect to sell the experience to. Customers will select from this list when making a booking. Demographics include groups like adults, children, seniors, etc.
  • Minimums/Maximums: Set the minimum and maximum group sizes that are best for your experience. 

Click the blue Save button to create the experience in Xola; congratulations! You can return later to learn more about creating an experience in the Product Configuration > Product Description section of the help center.

Note: If you need to duplicate an existing experience, you can easily do this by clicking on the three dots and clicking Duplicate. This can only be performed by Xola Admins. 

Packages

Packages allow you to bundle multiple Xola experiences together into one single product offering. They're a great way to group and showcase more than one experience offering while driving incremental revenue by encouraging larger purchases.

We're not going to go into packages now, but we wanted you to know that they are there. Come back to the help center later for assistance setting up and using packages in your offerings with articles in the Product Configuration > Packages section.

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