Blackout Schedules and Restrictions

Holidays, birthdays, anniversaries, company outings...There may be a few days out of the year when you need to close down shop for the day, or at certain times. To block off availability for specific dates and times, you'll want to use the Blackout Schedules selector in Global Settings.

You may also need to have restrictions based on the physical capacity to serve several groups of guests, but you are limited by staffing constraints to check in these groups at the same time. 

The following details how to set up these types of restrictions in Global Settings, meaning that these selected Blackout Schedules and Restrictions will apply to all of your experiences. For details on how to set up Product-Specific Blackout Schedules,  click here.

What's covered in this article:

• Creating Blackout Schedules 
• Reservation Limits

Creating Blackout Schedules 

1. Navigate to the Products > Global Settings > Blackouts and Restrictions
2. You can see All the Blackout Schedules you have, which are Active, and Expired 

To create a new Blackout Schedule hit the +Blackout schedule

1. Date Range: Select the days of the week for which you'd like to make close-off availability.
2. Specific Date: Select the calendar dates for which you'd like to make close-off availability. 
3. Time Ranges: Select the time range in which the Blackout Dates will close off availability. 

Note: Events with active reservations in this blackout schedule will be retained.

Note: Days and times that have been designated as Blackout Schedules will not show any availability on your website or in the back office for your staff. 

Reservation Limits

This feature ensures that no more than the specified number of reservations can start at the same time across all your experiences. This helps limit the number of groups checking in at the same time.

1. Navigate to the Products > Global Settings > Blackout and Restrictions.
2. Under Global Restrictions, toggle on the limit the number of reservations per time slot. 
3. Next, add the number of reservations you will allow in one time slot. 

Note: This will override any capacity you have set.

For Example: If you have a capacity set to 10 guests for an experience, and your limit restriction is set for the time slot is 2 reservations. 

Reservation 1: 2 guest

Reservation 2: 4 guest

Your capacity is capped at 6 guests and the last 4 spots will be unavailable.