Xolabot Upsell Add-Ons

XolaBot's Upsell Add-Ons feature helps you sell more add-ons during check-out. XolaBot makes suggestions to guests that they include popular add-ons to their purchase before checking out.

What's covered in this article:

• Getting started with Xolabot Upsell Add-ons
• How to configure Xolabot Upsell Add-ons
• How it works on your website

Getting started with Xolabot Add-on Upsell

1. Navigate to the Xola App Store
2. Locate Xolabot Upsell Add-Ons and select the App Store tile.
3. Click the green Install button
4. Go to Marketing >Xolabot > Apps> Xolabot Upsell Add-ons  and click on the Configure icon

How to configure Xolabot Add-on Upsell

Once on the settings page, you have the following configuration options:

1. PERSONALIZE: Personalize the upsell title to make it relevant to your business and your customers

   • Title (required): Don't forget your add-ons!

   • Description (optional): Enter a description for the upsell add-ons feature

2. ADD-ONS TO UPSELL: Select which add-ons you’d like to upsell for each of your products.
   • Each experience that has add-ons configured will be presented. Hit the arrow next to the experience to see the add-on for that experience. 
   • Choose which add-on you would like to upsell by clicking the box next to it. 
   • To reorder the add-ons and the order they are shown to your customer, click and hold the three lines on the left side, then drag the add-on to the order you would like.

Things to keep in mind: 

• A maximum of 3 add-ons will be presented to your customer during the upsell.

• If an add-on is already present in the cart, the customer will not be presented with further add-on upsell items.  (Essentially customer only gets the upsell add-ons if no items are selected). 

• A customer will only be given the option to purchase the add-on once. If they exit the popup, they will not see the upsell window option again. 
• The Upsell Add-ons feature currently does not work on mobile.
• Upsell Add-ons will not work if your website's button redirects to a Xola-hosted page in new a tab. 
• Upsell Add-ons will not work with packages or cross-account selling. 

How it works on your website

While a customer is checking out for an experience, XolaBot asks the customer if they would be interested in purchasing an add-on, based on your configuration above. When the customer selects the Continue button in a checkout, a modal pop will display the add-ons that are available. 

Note: The customer can elect to purchase an add-on or exit and continue the checkout as-is.