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XolaBot Upsell Add-Ons

Boost Revenue with XolaBot’s Smart Upsell Add-Ons

XolaBot's Upsell Add-Ons feature is designed to help you increase revenue by promoting add-ons at the perfect time—during the checkout process. With this feature, XolaBot automatically suggests that guests enhance their reservation by including popular add-ons—such as upgrades, merchandise, or additional services—before completing their purchase.

By intelligently recommending items that other customers frequently choose, XolaBot not only boosts your average order value but also improves the guest experience by making it easy for them to customize and enhance their booking.

User Access: Admin, Marketer or Curator roles have access to set up XolaBot Upsell Add-Ons in Xola.

Accountant roles have access to XolaBot Earnings report. 

To grant access to users, click here. 

 

What's covered in this article:

Getting started with XolaBot Upsell Add-ons

  • Navigate to the Xola App Store.
  • Locate XolaBot Upsell Add-Ons and select the App Store tile. 36296784924059
  • Click the green Install button.
  • Go to Marketing > XolaBot > Apps > XolaBot Upsell Add-ons and click on the Configure icon 30163875333147.
  • Or go to Settings> App> XolaBot Upsell Add-ons and click on the Configure.

How to configure XolaBot Upsell Add-ons

Once on the settings page, you have the following configuration options:

  • PERSONALIZE: Personalize the upsell title to make it relevant to your business and your customers.

    • Title (required): Don't forget your add-ons!

    • Description (optional): Enter a description for the upsell add-ons feature. Tell your customers why they should add these add-ons. 

  • ADD-ONS TO UPSELL: Select which add-ons you’d like to upsell for each product.
    • Each experience that has add-ons configured will be presented. Hit the arrow next to the experience to see the add-on for that experience. 
    • You can choose which add-on you would like to upsell by clicking the box next to it. 
    • To reorder the add-ons and the order shown to your customer, click and hold the three lines on the left side, then drag the add-on to the order you would like.

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Things to keep in mind

  • A maximum of 3 add-ons will be presented to your customer during the upsell.

  • If an add-on is already in the cart, the customer will not be presented with further add-on upsell items. (Essentially, the customer only gets the upsell add-ons if no items are selected.) 

  • A customer can only purchase the add-on once. If they exit the pop-up, they will not see the upsell window option again. 
  • The Upsell Add-ons feature currently does not work on mobile.
  • Upsell Add-ons will not work if your website's button redirects to a Xola-hosted page in a new tab. 
  • Upsell Add-ons will not work with Packages or Xola Distribution Partner Packages.  

How it works on your website

While a customer is checking out for an experience, XolaBot asks if they would be interested in purchasing an add-on based on your configuration above. When the customer selects the Continue button at checkout, a modal pop-up will display the available add-ons. 

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Note: Customers can purchase an add-on or exit and continue the checkout.