Virgin Experience Gifts

Xola integrates with Virgin Experience Gifts (VEG) to help you reach a broad audience of gift-focused shoppers looking for unique activities and experiences. This integration keeps your availability in sync and makes it easy to manage VEG reservations from your Xola dashboard.

What’s covered in this article:

• How to Get Started
• How it Works
• Tips for Success

How to Get Started

1. Become a Virgin Experience Gifts Experience Partner
   • If you’re not already a VEG Experience Partner, visit https://www.virginexperiencegifts.com/partnership-inquiry and fill out the Experience Partner inquiry form. Once approved, you’ll work with the VEG onboarding team to list your experiences.
2. Install the Integration in Xola
   • Go to the App Store in Xola.
   • Locate the Virgin Experience Gifts app and click Install.
3. Configure Your Experiences
   • Click Visit Settings Page or go to Settings > Apps > Virgin Experience Gifts > Configure.
   • Select the experiences you want Virgin Experience Gifts to access. This gives Virgin Experience Gifts permission to view the selected experiences' availability.

How it Works

Once connected, here’s what you can expect:

• Live Availability Sync
  When a time slot is reserved on Xola or VEG, both platforms update instantly to avoid overbooking.
• Reservations Flow Into Xola
  VEG reservations appear in your Purchases tab just like direct reservations.
• Gift Redemption Simplified
  VEG customers book using a gift code provided by Virgin. These codes are processed and validated directly through the integration - no manual entry required.
• Standard Confirmation & Reminders
  Customers receive your usual Xola confirmation emails and pre-arrival reminders, just like a standard reservation.
• Reporting All in One Place
  VEG reservations show up in Xola reporting, making it easy to track performance by channel.

Tips for Success

• Keep Experience Details in Sync
  VEG pulls experience information from your Xola experiences. Make sure your descriptions, pricing, and scheduling in Xola are always up to date.
• Include Detailed Redemption Instructions
  Work with the VEG team to ensure customers clearly understand how to redeem their gift and book a date.
• Monitor Redemption Activity
  Track gift redemptions through your Xola Purchases tab. Use tags to help identify VEG customers for personalized service or follow-up.
• Set Clear Cancellation Policies
  Make sure your refund and reschedule policies are clearly defined in both platforms to avoid confusion.