Yonder and Xola work together to deliver a seamless, end-to-end experience for both your team and your guests. From the instant a booking is made in Xola to the personalized follow-up communications through Yonder, this integration ensures every interaction feels timely, effortless, and on-brand. By syncing real-time activity between systems, you can automatically trigger review requests, gather customer feedback, and boost your online reputation without any manual work.
Yonder is tourism’s AI assistant, purpose-built to help experience businesses grow. Whether you're looking to convert more visitors into customers, gain insights into your website performance, or strengthen your review presence, Yonder puts automation and intelligence to work for you. Its GPT-powered chatbot, review automation workflows, and reporting dashboards give you the tools to operate more efficiently while keeping your brand front and center.
With the Yonder + Xola integration, your team can focus on delivering unforgettable moments, while your custom-branded AI assistant handles guest communication, feedback collection, and review management—helping you build trust, drive conversions, and scale your business with ease.
User Access: Administrator or Curator roles have access to set up Yonder in Xola.
To grant access to users, click here.
What's covered in this article:
How to Get Started
Get your Yonder ID
To enable the integration, you’ll first need to get your Yonder ID. To find your Yonder ID:
- Log in to your Yonder account.
- Navigate to Settings > Integrations > Booking Systems.
- Scroll down to Xola and click on it.
- The page will display your Yonder ID.
Connect Yonder in Xola
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In Xola, go to Settings > Apps.
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Find Yonder and click Install.
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Enter this Yonder ID in Xola and click Continue.
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To configure which products you would like Yonder to connect to, navigate to Settings > Apps > Yonder and click Configure. Here you can choose which products you want to connect.
Connect Xola in Yonder
- Now, return to the Yonder Integrations page in your Yonder account.
- Refresh the page to check the connection status.
- Once connected, your Xola ID will be imported.
- Click Activate to import all your products into Yonder.
Yonder will handle the technical setup and let you know once the integration is live. This usually takes 1-2 business days.
How it Works
Once connected, Yonder will automatically receive data from Xola to power customer feedback workflows. Here's what happens:
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When a customer completes an experience booked through Xola, Yonder is notified and can send a review request or survey.
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Xola sends customer name, email, phone number (if available), booking date, and experience details to Yonder so you don’t have to enter anything manually.
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Yonder will schedule messages based on the timing of the experience, ensuring guests are contacted at the right moment.
Tips for Success
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Make sure your Xola guest records include accurate emails and names. This ensures your messages from Yonder look personal and reach the right people.
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Yonder allows you to edit the language and branding of your review requests. Personalize it to reflect your voice and tone.
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Use Yonder’s analytics to track open rates, review responses, and guest sentiment. If something’s not working, you can tweak the timing or message.
If there are any issues, don't hesitate to reach out to Yonder support at support@yonderhq.com.