Enhanced Check-in Preferences

With Xola's enhanced check-in feature you can provide more flexibility and convenience for both customer and staff.  It allows businesses to set up multiple check-ins and customizable check-in windows for events or experiences. Guests can check in multiple times or within specific time frames, ensuring a smoother experience and better crowd management.

What's covered in this article:

• How to set up Check-in Preferences
• How to set up Enhanced Check-in Preferences
• How to check in Customers

How to set up Check-in Preferences 

To set up your Check-in preference go to Products > Experiences. 

1. Global Check-in preferences: this applies to all your listings.
   • Global Settings > Check-In Preferences
   • Toggle on the 'Require guests to check-in to participate in the event'
     • When this feature is enabled guests who are marked as checked-in will receive the review, gratuity requests, and follow-up emails, but those who are not marked as checked-in will not get these emails. 

How to set up Enhanced Check-in Preferences 

Now that you have your check-in preferences set up globally, it is time to set up your enhanced check-in preferences on an experience level. 

• Hover over the Experience > click Edit > and go to the Check-in tab on the left hand side
• Toggle on 'Override global check-in settings'

• Next, toggle on Require Check-In

  • This allows guest check-ins for this experience

• Next you can choose the Check-In Validity, you can choose between:
  • All guests must check-in within a limited window.
    • When toggled on you can create a window of time in which a customer can check in. 
    • Click Add Window 
      • Name
        • Name the window so you can easily keep up with each unique window created 
      • Availability
        •  Available: means that this window is available for your customer to check in
        • Unavailable: means that your customer will not be able to check in during this window. 
      • Dates
        • Date Range: Choose a date range that you want as your window. Here, you can choose a State and end date, days of the week, and a time range. 
        • Specific Dates: Choose specific dates on a calendar view and a time range. 
        • Relative to purchase date: choose terms in which guest will need to follow to check in. This will allow you to pick the amount of minutes, hours, or days you want to allow customers to check in after they make the purchase of the event. 
      • Summary
        • This will outline the window you created.  

• • Check-ins must be within a limited window after first check-in.
    • When toggled on, you can set the number of minutes, hours, or days you want to allow guests to continue checking in for the event. 

• Now choose if you would like to allow Multiple Check-Ins
  • Once toggled on you can choose the following:
    • Multiple check-ins: Allows customers to check in multiple times, within the limit you set. 

• • • Unlimited check-ins: allows customers to check in unlimited time. 
      • If you have a window set, then the unlimited checkout will stop when the window is no longer active. 

Note: When the check-in feature is enabled, customers who are marked as checked-in will receive the review, gratuity requests, and follow-up emails, but those who are not marked as checked-in will not get these emails. 

How to check in customers

To learn more about how to check in a customer please see this article.