--- title: Gift Emails description: This article details the email communications sent during the gift certificate process in Xola, including examples for both custom dollar amount and experience-specific gifts. It also outlines the emails received by administrators upon gift purchases. --- [Skip to content](https://support.xola.com/gift-emails#main-content) English Show submenu for translations [![Xola](https://support.xola.com/hubfs/logo.svg)](https://www.xola.com/) - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) Open main navigation Close main navigation - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) - English Show submenu for translations - [Login](https://xola.com/_public/login.html) [Login](https://xola.com/_public/login.html) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.xola.com/?hsLang=en) 2. [Managing Purchases & Customers](https://support.xola.com/managing-purchases-customers?hsLang=en) 3. [Customer Data & Engagement](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-data-engagement) # Gift Emails ## Gift Certificates: Effortless Digital Delivery, Flexible Redemption, and a Seamless Guest Gifting Experience with Xola Xola gives you the ability to offer both **experience-based** and **custom dollar amount gifts**, allowing customers to purchase memorable gifts for **friends, family, or colleagues**. Once a gift is purchased, an **automated email**—customized for either an **experience-specific** or **dollar-value certificate**—is sent directly to the recipient on your behalf, complete with clear instructions and a unique **Gift Code** for easy redemption at checkout.  **Purchasers** can also choose to send the **gift certificate email** to themselves if they want to deliver the gift personally; in this case, they’ll receive the same **branded notification**, ensuring a **seamless recipient experience**. Each email is designed to be **user-friendly** and provide the recipient with all the **information** they need to make use of their gift. To learn more about how to set up gifts in your Xola account, please [click here](https://support.xola.com/gifts-and-gift-offers?hsLang=en).  --- **What's covered in this article:** - [Custom dollar amount gift certificate - Recipient Email](https://support.xola.com/gift-emails#custom) - [Experience-specific gift certificate - Recipient Email](https://support.xola.com/gift-emails#experience) - [Gift Offer gift certificate- Recipient Email ](https://support.xola.com/gift-emails#offer) - [Gift purchased email - Admin Email](https://support.xola.com/gift-emails#gift) --- ### Custom dollar amount gift certificate - Recipient Email A gift certificate for the recipient of a custom dollar amount gift certificate:  **Subject Line: \[Name of sender\] sent you a Gift Certificate to \[Company Name\]** ![26217858438811](https://support.xola.com/hs-fs/hubfs/Knowledge%20Base%20Import/26217858438811.png?width=529&height=800&name=26217858438811.png) - The **Gift Code** located under the gift icon in yellow is used like a coupon code.  - At checkout, the customer clicks **Have a code?** to apply the gift certificate. As long as it meets the specified criteria, the code will apply. - Instructions on how to use the gift code are included at the bottom of the email. --- ### Experience-specific gift certificate - Recipient Email The email below is a gift certificate for the recipient of an experience-specific gift certificate: **Subject Line: \[Name of Sender\] sent you a Gift Certificate to \[Company Name\]** ![26217786833691](https://support.xola.com/hs-fs/hubfs/Knowledge%20Base%20Import/26217786833691.png?width=512&height=823&name=26217786833691.png) - The **Gift Code** located under the yellow gift icon is used like a coupon code.  - The gift certificate specifies that the customer can use the money towards the Sky High City Views- Helicopter tour. In your **[Gift Preferences](https://support.xola.com/gifts-and-gift-offers?hsLang=en)**, you can specify whether or not customers can use a product-specific gift towards one experience or all of your offerings. - **Instructions** on how to use the gift code are included at the bottom of the email. - At checkout, the customer clicks **Have a code?** to apply the gift certificate. As long as it meets the specified criteria, the code will apply. ### Gift Offer gift certificate- Recipient Email  The email below is a gift certificate for the recipient of an gift offer gift certificate: To learn more about gift offers [click here.](https://support.xola.com/gifts-and-gift-offers?hsLang=en)     ![Screenshot 2026-02-18 at 3.49.33 PM](https://support.xola.com/hs-fs/hubfs/Screenshot%202026-02-18%20at%203.49.33%20PM.png?width=308&height=931&name=Screenshot%202026-02-18%20at%203.49.33%20PM.png) - The **Gift Code** located under the yellow gift icon is used like a coupon code.  - The gift certificate specifies that the customer can use the money towards different products. In your **[Gift Preferences](https://support.xola.com/gifts-and-gift-offers?hsLang=en)**, you can specify whether or not customers can use a product-specific gift towards one experience or all of your offerings. - **Instructions** on how to use the gift code are included at the bottom of the email. - At checkout, the customer clicks **Have a code?** to apply the gift certificate. As long as it meets the specified criteria, the code will apply. - **Terms** will display all the restrictions you set for the gift offer, including product restrictions and arrival restrictions. --- ### Gift purchased email - Admin Email When your customer purchases any type of gift certificate, you will receive the following email:  **Subject Line: Xola - Gift purchased** **![26217786837659](https://support.xola.com/hs-fs/hubfs/Knowledge%20Base%20Import/26217786837659.png?width=624&height=628&name=26217786837659.png)** - [Getting Started](https://support.xola.com/getting-started?hsLang=en#main-content) - [Account Setup & Configuration](https://support.xola.com/getting-started?hsLang=en#account-setup-configuration) - [Website Integration & Installation](https://support.xola.com/getting-started?hsLang=en#website-integration-installation) - [Flex Plans](https://support.xola.com/getting-started?hsLang=en#flex-plans) - [Managing Purchases & Customers](https://support.xola.com/managing-purchases-customers?hsLang=en#main-content) - [Purchases Management](https://support.xola.com/managing-purchases-customers?hsLang=en#purchases-management) - [Reservation Management](https://support.xola.com/managing-purchases-customers?hsLang=en#reservation-management) - [Customer Management](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-management) - [Customer Data & Engagement](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-data-engagement) - [Reporting](https://support.xola.com/reporting?hsLang=en) - [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en#main-content) - [Xola App Store Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#xola-app-store-integrations) - [Partner & Agent Management](https://support.xola.com/integrations-advanced-tools?hsLang=en#partner-agent-management) - [Marketing & Tracking Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#marketing-tracking-integrations) - [Mobile and Hardware](https://support.xola.com/mobile-and-hardware?hsLang=en#main-content) - [Mobile Tools and Apps](https://support.xola.com/mobile-and-hardware?hsLang=en#mobile-tools-and-apps) - [Hardware Setup & Devices](https://support.xola.com/mobile-and-hardware?hsLang=en#hardware-setup-devices) - Company - [About Us](https://www.xola.com/about) - [Careers](https://www.xola.com/team) - [Press](https://www.xola.com/press) - [Support](https://www.xola.com/support) - [Security Policy](https://www.xola.com/security-policy/) - Resources - [Articles](https://www.xola.com/articles/) - [Help Center](https://support.xola.com/) - [Success Stories](https://www.xola.com/success-stories/) - [App Store](https://www.xola.com/app-store) - [Demo](https://www.xola.com/demo) - [Xola Universe](https://www.xola.com/universe/) - Documentation - [API Documentation](https://developers.xola.com/) - [Payment Services Agreement](https://www.xola.com/payment-services-agreement/) - [Terms](https://www.xola.com/terms/) [![logo](https://support.xola.com/hubfs/logo.svg "logo")](https://www.xola.com/) © 2026 Xola Inc. 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