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DrawBridge

Effortless Waiver Management and Real-Time Check-In: Elevate Guest Experience and Streamline Venue Operations with Drawbridge + Xola Integration

Drawbridge Solutions offers a customizable waiver and check-in platform built specifically for escape rooms and experience-based venues. It allows you to create branded digital forms and deliver a seamless, professional guest entry process that reflects your brand and elevates the overall experience.

When integrated with Xola, reservation and guest information syncs automatically to Drawbridge, enabling your team to send out waivers in advance and view real-time check-in status, arrival details, and updated guest lists—all from a single system. This means no more manual work, no more printing waivers, and no confusion at the front desk.

With Drawbridge + Xola, you ensure a frictionless guest journey from reservation to check-in, reduce bottlenecks at arrival, and free up your staff to focus on delivering a great experience. It's an ideal solution for any business looking to streamline operations, strengthen their brand, and boost efficiency at check-in.

User Access: Administrator or Curator roles have access to set up Drawbridge in Xola.

To grant access to users, click here.

What's covered in this article:

How to Get Started

Sign up with Drawbridge Solutions

If you’re new to Drawbridge, start here:

  • Visit Drawbridge Solutions and request a demo or create an account.

  • Set up your digital waiver templates and configure your guest check-in experience with their onboarding team.

Install the Integration in Xola

  • Go to the App Store in Xola.
  • Locate the Drawbridge app and click Install.

Configure Your Experiences

  • Click Visit Settings Page or go to Settings > Apps > Drawbridge > Configure.
  • Select the experiences you want Drawbridge to access. This gives Drawbridge permission to view the selected experiences' availability.

Contact Drawbridge to Enable the Integration

The connection with Xola is managed by Drawbridge's team:

  • Email support@drawbridgesolutions.com to request integration with your Xola account.

  • Provide your Xola business name and list the products (experiences or rooms) you want to connect.

  • The Drawbridge team will handle the setup and confirm once your account is connected on their end.

How It Works

After the integration is enabled:

  • Reservation and guest data from Xola flows directly into Drawbridge in real time—giving you a complete, centralized view of everything happening at your venue.

  • You can see who’s paid, who’s checked in, and what’s coming up next, all from one unified dashboard.

  • Track every part of your operation—not just games, but also birthday parties, private events, and corporate bookings—with full visibility into guest counts, names, and arrival status.

  • Drawbridge connects the dots between your reservations in Xola and actual gameplay and in-venue activity, helping you analyze what’s driving your best guest experiences.

  • Your team gets live status updates and real-time alerts, reducing the need for walkie-talkie communication and keeping everyone in sync.

  • Use your live guest data to match staffing to real-time demand, ensuring you’re efficient during slow periods and fully supported during peak hours.

Tips for Success

  • Leverage the dashboard throughout the day: Use Drawbridge as your real-time command center to track check-ins, team flow, and guest progress.

  • Think beyond games: Make sure events, group experiences, and non-game activities are also flowing through the integration for a complete view of operations.

  • Align your staffing to demand: Use Drawbridge data to spot trends in guest arrival and reservation volume so you can adjust staffing accordingly.

  • Replace fragmented communication: Cut back on radio chatter by letting the system notify staff when guests arrive, check in, or are ready for the next step.

  • Review customer journeys post-visit: Dive into the data to see which experiences are creating the most value—from reservation to check-in to gameplay.

  • Use check-in and waiver links in confirmation emails: Help guests prepare in advance and speed up on-site processing with fewer surprises on arrival.