--- title: Civitatis description: This article walks you through integrating Xola with Civitatis to sync real-time availability and automate bookings from their online marketplace. It covers setup steps—including requesting access, installing the Civitatis app in Xola, mapping products, and performing test reservations—to ensure seamless booking flow and prevent overbookings. --- [Skip to content](https://support.xola.com/civitatis#main-content) English Show submenu for translations [![Xola](https://support.xola.com/hubfs/logo.svg)](https://www.xola.com/) - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) Open main navigation Close main navigation - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) - English Show submenu for translations - [Login](https://xola.com/_public/login.html) [Login](https://xola.com/_public/login.html) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.xola.com/?hsLang=en) 2. [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en) 3. [Partner & Agent Management](https://support.xola.com/integrations-advanced-tools?hsLang=en#partner-agent-management) # Civitatis ## Connect and sync Xola reservations with Civitatis **Civitatis** is a top **distribution platform** specializing in tours and activities for **Spanish-speaking travelers worldwide**. By integrating **Xola with Civitatis**, you can **automatically sync your live inventory and availability**, ensuring your offerings are always up-to-date without the risk of **double-booking** or **manual data entry**. This seamless connection allows **Civitatis bookings** to flow directly into your **Xola dashboard**, enabling you to **streamline operations** and **manage reservations** from one **centralized system**. Expand your reach to a **global audience**, boost your sales, and simplify your workflow with this powerful integration. **User Access:** **Administrator** or **Curator **roles have access to set up Civitatis in Xola. **Administrator, Reservationist Lite **or** Reservationist **roles can view and modify Civitatis reservations in Xola.  **Equipment Manager, Guide Manager** or **Guide **roles can only view Civitatis reservations on the Roster.  To **grant access** to users, [click here](https://seller.xola.app/settings/users). --- **What's covered in this article:** - [How to Get Started](https://support.xola.com/civitatis#get-started) - [How it Works](https://support.xola.com/civitatis#how-it-works) - [Tips for Success](https://support.xola.com/civitatis#tips) --- ### How to Get Started Follow these steps to connect your Xola account with Civitatis: - **Become a Civitatis partner** - If you're not already working with Civitatis, visit [www.civitatis.com](https://www.civitatis.com/) to sign up as an operator. Once you're onboarded, you’ll be assigned an account manager who will guide you through the integration process. - **Set Up Required Ticketing Settings in Xola** - To be eligible for listing on **Civitatis**, each product must: - Have **QR code ticketing enabled** in Xola. - Go to [Settings > Apps](https://seller.xola.app/apps?__hstc=266414609.0434c85118e7152e1cb20b3d87560727.1746655889121.1757103821526.1757343554118.107&__hssc=266414609.4.1757343554118&__hsfp=2548668819). - Find **QR Code Scanning**,and click **Install**. - Go to **[Products > Experiences](https://seller.xola.app/products/experiences?__hstc=266414609.0434c85118e7152e1cb20b3d87560727.1746655889121.1757103821526.1757343554118.107&__hssc=266414609.4.1757343554118&__hsfp=2548668819)** **>** **Edit > Guest Management> Tickets**.  - Toggle on **Enable QR Code tickets for this experience**. - Turn on **One ticket per guest or per group**. - Go to [Products >Global Settings> Check in Preferences](https://seller.xola.app/products/globalSettings/checkin) - Toggle on **Require Check-In** Require Check-In can be done on a per experience level if you do not want to turn it on for all experience. Just go to **[Products > Experiences](https://seller.xola.app/products/experiences?__hstc=266414609.0434c85118e7152e1cb20b3d87560727.1746655889121.1757103821526.1757343554118.107&__hssc=266414609.4.1757343554118&__hsfp=2548668819)** **>** **Edit >Guest Management> Check in > Override the global setting. ** - **Connect Civitatis Experiences in Xola** - - In Xola, go to [Settings > Apps](https://seller.xola.app/apps). - Find **Civitatis**, and click **Install**. - Click **Connect**. To **configure** which products you would like Civitatis to connect to, navigate to **Settings > Apps > Civitatis** and click **Configure**. Here you can choose which products you want to connect. Once you have connected, contact your Civitatis account manager. They’ll configure the connection to begin pushing reservations directly into your Xola account. --- ### How it Works The integration between Civitatis and Xola allows you to: - Automatically sync availability and prevent double bookings. - Receive Civitatis reservations directly in your Xola account. - Manage inventory in one place (Xola) while expanding your reach on Civitatis. - Keep customer and reservations details consistent across platforms. This connection saves time, reduces manual errors, and opens up your business to an international market of Spanish-speaking travelers. --- ### Tips for Success - **Keep Your Inventory Up-to-Date: **All availability updates must be made in Xola. Changes will sync to Civitatis automatically, so it’s important that your Xola account reflects accurate capacity at all times. - **Monitor for Product Mismatches: **Double-check that all product details (title, duration, pricing, etc.) match between platforms. Discrepancies can cause confusion for customers or lead to rejected products. - **Communicate with Your Civitatis Rep: **If you make changes to your offerings (like pricing tiers or time slots), let your Civitatis account manager know to ensure everything stays aligned. - **Track Performance: **Use Xola reports to monitor your Civitatis bookings and evaluate channel performance. This will help you make informed decisions about where to focus your distribution efforts. For more information about Civitatis, contact [partners@civitatis.com](mailto:partners@civitatis.com).  - [Getting Started](https://support.xola.com/getting-started?hsLang=en#main-content) - [Account Setup & Configuration](https://support.xola.com/getting-started?hsLang=en#account-setup-configuration) - [Website Integration & Installation](https://support.xola.com/getting-started?hsLang=en#website-integration-installation) - [Flex Plans](https://support.xola.com/getting-started?hsLang=en#flex-plans) - [Managing Purchases & Customers](https://support.xola.com/managing-purchases-customers?hsLang=en#main-content) - [Purchases Management](https://support.xola.com/managing-purchases-customers?hsLang=en#purchases-management) - [Reservation Management](https://support.xola.com/managing-purchases-customers?hsLang=en#reservation-management) - [Customer Management](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-management) - [Customer Data & Engagement](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-data-engagement) - [Reporting](https://support.xola.com/reporting?hsLang=en) - [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en#main-content) - [Xola App Store Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#xola-app-store-integrations) - [Partner & Agent Management](https://support.xola.com/integrations-advanced-tools?hsLang=en#partner-agent-management) - [Marketing & Tracking Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#marketing-tracking-integrations) - [Mobile and Hardware](https://support.xola.com/mobile-and-hardware?hsLang=en#main-content) - [Mobile Tools and Apps](https://support.xola.com/mobile-and-hardware?hsLang=en#mobile-tools-and-apps) - [Hardware Setup & Devices](https://support.xola.com/mobile-and-hardware?hsLang=en#hardware-setup-devices) - Company - [About Us](https://www.xola.com/about) - [Careers](https://www.xola.com/team) - [Press](https://www.xola.com/press) - [Support](https://www.xola.com/support) - [Security Policy](https://www.xola.com/security-policy/) - Resources - [Articles](https://www.xola.com/articles/) - [Help Center](https://support.xola.com/) - [Success Stories](https://www.xola.com/success-stories/) - [App Store](https://www.xola.com/app-store) - [Demo](https://www.xola.com/demo) - [Xola Universe](https://www.xola.com/universe/) - Documentation - [API Documentation](https://developers.xola.com/) - [Payment Services Agreement](https://www.xola.com/payment-services-agreement/) - [Terms](https://www.xola.com/terms/) [![logo](https://support.xola.com/hubfs/logo.svg "logo")](https://www.xola.com/) © 2026 Xola Inc. 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