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Civitatis

Connect and sync Xola reservations with Civitatis

Civitatis is a top distribution platform specializing in tours and activities for Spanish-speaking travelers worldwide. By integrating Xola with Civitatis, you can automatically sync your live inventory and availability, ensuring your offerings are always up-to-date without the risk of double-booking or manual data entry.

This seamless connection allows Civitatis bookings to flow directly into your Xola dashboard, enabling you to streamline operations and manage reservations from one centralized system. Expand your reach to a global audience, boost your sales, and simplify your workflow with this powerful integration.

 

User Access: Administrator or Curator roles have access to set up Civitatis in Xola.

Administrator, Reservationist Lite or Reservationist roles can view and modify Civitatis reservations in Xola. 

Equipment Manager, Guide Manager or Guide roles can only view Civitatis reservations on the Roster. 

To grant access to users, click here. 

What's covered in this article:

    How to Get Started

    Follow these steps to connect your Xola account with Civitatis:

    • Become a Civitatis partner
      • If you're not already working with Civitatis, visit www.civitatis.com to sign up as an operator. Once you're onboarded, you’ll be assigned an account manager who will guide you through the integration process.
    • Connect Civitatis Experiences in Xola
      • In Xola, go to Settings > Apps.
      • Find Civitatis, and click Install.
      • Click Connect.

    To configure which products you would like Civitatis to connect to, navigate to Settings > Apps > Civitatis and click Configure. Here you can choose which products you want to connect.

    Once you have connected, contact your Civitatis account manager. They’ll configure the connection to begin pushing reservations directly into your Xola account.

    How it Works

    The integration between Civitatis and Xola allows you to:

    • Automatically sync availability and prevent double bookings.

    • Receive Civitatis reservations directly in your Xola account.

    • Manage inventory in one place (Xola) while expanding your reach on Civitatis.

    • Keep customer and reservations details consistent across platforms.

    This connection saves time, reduces manual errors, and opens up your business to an international market of Spanish-speaking travelers.

    Tips for Success

    • Keep Your Inventory Up-to-Date: All availability updates must be made in Xola. Changes will sync to Civitatis automatically, so it’s important that your Xola account reflects accurate capacity at all times.

    • Monitor for Product Mismatches: Double-check that all product details (title, duration, pricing, etc.) match between platforms. Discrepancies can cause confusion for customers or lead to rejected products.

    • Communicate with Your Civitatis Rep: If you make changes to your offerings (like pricing tiers or time slots), let your Civitatis account manager know to ensure everything stays aligned.

    • Track Performance: Use Xola reports to monitor your Civitatis bookings and evaluate channel performance. This will help you make informed decisions about where to focus your distribution efforts.

    For more information about Civitatis, contact partners@civitatis.com.