--- title: CityPASS description: This article explains how to integrate CityPASS with Xola to automate voucher redemption, speed up guest check-ins, and gain real-time visibility into redemptions—all from within your Xola dashboard. Whether guests book in advance or walk in, Xola can validate their CityPASS QR code, create or update reservations, and mark them as redeemed seamlessly. The guide also includes best practices for installation, testing, and staff training to ensure smooth operations. --- [Skip to content](https://support.xola.com/citypass#main-content) English Show submenu for translations [![Xola](https://support.xola.com/hubfs/logo.svg)](https://www.xola.com/) - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) Open main navigation Close main navigation - [Home](https://support.xola.com/) - [24/7 Live Support](https://www.xola.com/support/) - English Show submenu for translations - [Login](https://xola.com/_public/login.html) [Login](https://xola.com/_public/login.html) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.xola.com/?hsLang=en) 2. [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en) 3. [Partner & Agent Management](https://support.xola.com/integrations-advanced-tools?hsLang=en#partner-agent-management) # CityPASS ## Automate voucher redemption with CityPASS integration By integrating **CityPASS** with **Xola**, you can **automate voucher redemption**, **speed up check-ins**, and gain **real-time visibility** into redemptions—all managed directly from your **Xola dashboard**. Say goodbye to manual verification or tracking of CityPASS tickets. With this integration, CityPASS guests simply present their ticket at check-in. If they booked in advance through Xola, they are **checked in automatically**. If not, Xola **creates a new booking instantly** and completes the check-in process seamlessly. **User Access:** **Administrator** or **Curator **roles have access to set up CityPASS in Xola. **Administrator, Reservationist Lite **or** Reservationist **roles can view and modify CityPASS reservations in Xola.  **Equipment Manager, Guide Manager** or **Guide **roles can only view CityPASS reservations on the Roster.  To **grant access** to users, [click here](https://seller.xola.app/settings/users). --- **What's covered in this article:** - [How to Get Started](https://support.xola.com/citypass#get-started) - [How it Works](https://support.xola.com/citypass#how-it-works) - [Tips for Success](https://support.xola.com/citypass#tips) --- ### How to Get Started - **Contact CityPASS** - Start by letting your CityPASS account rep know you'd like to set up the integration with Xola. If you're not yet a CityPASS affiliate, learn more at [citypass.com/affiliate](https://public.cj.com/signup/publisher?advertiserId=2805705#/branded). - **Connect CityPASS in Xola** - In your Xola account: - Go to the **[App Store Tab](https://seller.xola.app/apps/)**, find **CityPASS**, and click **Install**. - Install the **Redemption App** and **QR Code Scanning** apps as well. - Go to **Settings \> Apps \> CityPASS**, click **Configure**, and select the experience you want to link. **Note:** CityPASS supports only one connected experience per account. Once you've configured the app, CityPASS and Xola will work together to enable the integration. - **Install the Ticket Redemption App** - Go to the [App Store](https://seller.xola.app/apps) tab in the left-hand menu of your Xola account. - Find the **Ticket Redemption** tile, and click it. - Click **Install** to activate it. - **Install the QR Code Scanning App** - - Still in the [App Store](https://seller.xola.app/apps), locate the **QR Code Scanning** tile. - Click the tile, and then click **Install**. Once you have connected, contact your CityPASS account rep. They’ll configure the connection in your Xola account. Both Xola and CityPASS will run test redemptions to make sure everything is working correctly. Once testing is complete, your integration is ready to go live. --- ### How it Works Once the integration is active, guests can either book in advance or walk in with their CityPASS. Here’s how each scenario works: **If the guest books through the CityPASS website** - Their reservation will appear in your **Xola Dashboard** and under the **Purchases** tab. - When they arrive, they'll show the QR code from their confirmation email. - Your staff will scan the QR code using the [Redemption App.](https://support.xola.com/xola-redemption-app?hsLang=en) - The guest is checked in automatically, and Xola confirms if the ticket is valid. **If the guest hasn’t made a reservation** - They can still walk in and present their CityPASS voucher. - Your staff can scan the voucher code using the **Redemption App**. - Xola will instantly validate the voucher, recognize the linked experience, and create a new booking. - Pricing is applied automatically, and the new reservation appears in your Dashboard and Purchases tab. All CityPASS redemptions are clearly tagged in your Xola reports, making it easy to track usage and reconcile with CityPASS. --- ### Tips for Success - Make sure staff knows how to process CityPASS QR Codes with the Redemption App - especially for walk-ins or check-ins. - If you have redemption or capacity limits for CityPASS, set those up in Xola or work with CityPASS to manage them. - If you update your experience details (name, duration, pricing), let CityPASS know so they can make changes on their end too. - In Xola reporting, filter by CityPASS to see how the integration is performing. - [Getting Started](https://support.xola.com/getting-started?hsLang=en#main-content) - [Account Setup & Configuration](https://support.xola.com/getting-started?hsLang=en#account-setup-configuration) - [Website Integration & Installation](https://support.xola.com/getting-started?hsLang=en#website-integration-installation) - [Flex Plans](https://support.xola.com/getting-started?hsLang=en#flex-plans) - [Managing Purchases & Customers](https://support.xola.com/managing-purchases-customers?hsLang=en#main-content) - [Purchases Management](https://support.xola.com/managing-purchases-customers?hsLang=en#purchases-management) - [Reservation Management](https://support.xola.com/managing-purchases-customers?hsLang=en#reservation-management) - [Customer Management](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-management) - [Customer Data & Engagement](https://support.xola.com/managing-purchases-customers?hsLang=en#customer-data-engagement) - [Reporting](https://support.xola.com/reporting?hsLang=en) - [Integrations & Advanced Tools](https://support.xola.com/integrations-advanced-tools?hsLang=en#main-content) - [Xola App Store Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#xola-app-store-integrations) - [Partner & Agent Management](https://support.xola.com/integrations-advanced-tools?hsLang=en#partner-agent-management) - [Marketing & Tracking Integrations](https://support.xola.com/integrations-advanced-tools?hsLang=en#marketing-tracking-integrations) - [Mobile and Hardware](https://support.xola.com/mobile-and-hardware?hsLang=en#main-content) - [Mobile Tools and Apps](https://support.xola.com/mobile-and-hardware?hsLang=en#mobile-tools-and-apps) - [Hardware Setup & Devices](https://support.xola.com/mobile-and-hardware?hsLang=en#hardware-setup-devices) - Company - [About Us](https://www.xola.com/about) - [Careers](https://www.xola.com/team) - [Press](https://www.xola.com/press) - [Support](https://www.xola.com/support) - [Security Policy](https://www.xola.com/security-policy/) - Resources - [Articles](https://www.xola.com/articles/) - [Help Center](https://support.xola.com/) - [Success Stories](https://www.xola.com/success-stories/) - [App Store](https://www.xola.com/app-store) - [Demo](https://www.xola.com/demo) - [Xola Universe](https://www.xola.com/universe/) - Documentation - [API Documentation](https://developers.xola.com/) - [Payment Services Agreement](https://www.xola.com/payment-services-agreement/) - [Terms](https://www.xola.com/terms/) [![logo](https://support.xola.com/hubfs/logo.svg "logo")](https://www.xola.com/) © 2026 Xola Inc. 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